- Logistics & Supply Chain Innovations
- Global Trade & Shipping
- Technology & Automation in Operations
- Travel & Fitness
MUHAMMED SHABEEL
Riyadh
Summary
Results-driven professional with a strong background in managing high-value client accounts, consistently achieving exceptional client satisfaction and loyalty through tailored account strategies. Recognized for outstanding teamwork and adaptability in dynamic environments, fostering collaboration to meet and exceed client expectations. Proven expertise in relationship management and strategic planning contributes to the development of long-term partnerships that drive business growth. Committed to leveraging these skills to deliver impactful results and enhance overall client experiences.
Overview
13
13
years of professional experience
Work History
Operational Key Account Manager (Project Operation, Air, Sea & Land)
DB Schenker Saudi Arabia LLC
Riyadh, Saudi Arabia
09.2024 - Current
- Act as the primary point of contact of project stakeholders, Involve managing the project's life cycle from the point of sale to final delivery and final foundation on to the site.
- Managed to end -to-end Freight forwarding and project handling solutions across Key Account Customers, (Hitachi, Samsung, Sadara, Sipchem, BYD, Siemens, Alfanar, SSEM etc.) and overseeing Air Freight, Sea Freight, Land Freight and Break Bulk Operations.
- Mainly coordinating with the work of Hitachi Energy - HVDC Project at Madinah, Tabuk and Egypt substation. For Samsung / Tanajib operation at Jubail site.
- Focusing on Freight Movement, Custom Clearance and Deliveries, especially Transformer clearance and delivery, and Transformers final positioning onto the foundation.
- Regularly visiting the sites for coordinating the safe delivery of break bulk shipments.
- Liaising between internal departments, Engineering, Manufacturing and external parties, Clients, Logistics providers and Subcontractors.
- Ensure the project deliverables meet customer's quality standards and comply with relevant transportation and safety regulations.
- Project coordinating with heavy lift operators and vendors for quotations and method of statements preparations, transportation plans, and heavy lifting operations.
- Effectively coordinated with leading air and ocean shipping carriers to manage end-to-end logistics operations, including booking, scheduling, rate negotiation, and documentation (AWB, BLs, DOs). Ensured compliance with carrier requirements and customer SLAs while minimizing costs and transit times.
- Coordinate Hitachi for heavy lift and break-bulk operations, RORO shipment movement, Heavy transformer movement, smoothing reactor, shunt reactors delivery and installation.
- Managed customs clearance procedures, ensuring compliance with local regulations like SABER and timely clearance of shipments.
Customer Service and Key Account Specialist
DB Schenker
Riyadh, Saudi Arabia
12.2019 - 08.2024
- Expertise Handling Key Account Customers, Almarai, Saudi Snacks-Pepsi Co, ABB Electricals, Hitachi Energy, Olayan Healthcare, Aljeel, Medserv.
- Handled pricing and routing for local/international shipments in every month (Air, Sea, Customs clearance, and land transport).
- Handling import / Clearance/SFDA status for Pharmaceuticals and medical equipment shipments for pharmaceutical companies.
- Developed and deepened successful partnership with representatives of diverse shipping companies, transporters, brokers, and Airline agents.
- Maintaining accuracy in opening & closing files in Pro car / Tango Software within stipulated time.
- Quoting customer for air freight, ocean freight custom clearance and land transportation charges.
- Good relationship with customers and suppliers to ensure that shipment readiness matches vessels arrival.
- Communicates with other departments including sales and marketing to effectively plan and execute the work.
- Implemented and monitored KPIs to measure the efficiency and effectiveness of logistics operations, delivering continuous improvements.
- Consistently meeting project deadlines and achieving logistics targets through effective planning, coordination, and problem-solving.
Key Account Logistics & Sales Coordinator
Fed Ex Logistics
Riyadh, Saudi Arabia
08.2017 - 11.2019
- Handling Key Accounts Customers (Siemens /Al Jammaz, Hydrodek/ Al Jammaz Telecom/ Thyssenkrupp Elevators / Al Amar (Domino's Pizza)/ Al Raja Furniture).
- Managing all client shipments which include Air & Ocean freight (import & Export).
- Quoting the charges with customer for courier and Freight business.
- Maintaining good rapport with customers on daily calls and visits.
- Provided exceptional customer service by maintaining close contact with clients, anticipating their needs, and exceeding expectations at every opportunity.
- Conducted regular reviews of account KPIs to identify areas for Improvement and implement corrective action plans as needed.
- Following up with the origin office & keep the client updated about shipments.
- Maintaining high-quality operational standards with updating the client with daily shipment status reports.
- Attend meeting with the customer to resolve the root cause of the issues respect to Fed Ex KPIs (Events, POD, etc..).
Logistics & Operations Coordinator
Natco Saudi Arabia
Riyadh, Saudi Arabia
01.2013 - 08.2017
- Quoting customers for Airfreight, ocean freight, customs clearance, and land transportation charges.
- Handled and managed over 30 to 40 shipments per month as per agreed incoterm.
- To communicate with the international office for a quotation.
- Receive and verify Pre-Alerts/documents for all Air and ocean Import /export shipments.
- Follow up with the Airline/ Shipping line for the arrival of the shipment and Send Cargo arrival notice to the customer prior to shipment arrival.
- Release Delivery Order and endorsed MAWB/ MBL to the customer as per credit terms.
- Managing accounts payable, receivable, preparing monthly revenue reports and the life cycle of each customer.
- Worked with vendors to make purchases and reconcile invoices.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
Education
MBA -
Anna University
India09-2010
Bachelors of Commerce -
Calicut University
India06-2008
Skills
- Freight & Supply Chain Management
- Customs Clearance & Compliance
- Project Management & Breakbulk Operation
- Supply Chain Management
- Cost Optimization & Budgeting
- SAP
- TANGO
- LOGITUDE
- C1 Systems
- Vendor Negotiation & Supplier Relations
- Team Leadership & Training
- Report Analysis & Performance Metrics
Interests
Transferable Iqama
True
Languages
English
Native or Bilingual
Arabic
Limited Working
Malayalam
Native or Bilingual
Hindi
Full Professional
Timeline
Operational Key Account Manager (Project Operation, Air, Sea & Land)
DB Schenker Saudi Arabia LLC
09.2024 - Current
Customer Service and Key Account Specialist
DB Schenker
12.2019 - 08.2024
Key Account Logistics & Sales Coordinator
Fed Ex Logistics
08.2017 - 11.2019
Logistics & Operations Coordinator
Natco Saudi Arabia
01.2013 - 08.2017
Bachelors of Commerce -
Calicut University
MBA -
Anna University