Teamwork, leadership, or problem-solving
Musab Osman
CUSTOMS CLEARANCE
Dammam
Summary
Dynamic Customs Clearance Manager with a proven track record at Alnajem Customs Clearance EST, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective dispute resolution and developed high-performing teams. Skilled in performance management and operations, driving significant improvements in service delivery and employee engagement.
Overview
13
13
years of professional experience
2
2
Languages
Work History
CUSTOMS CLEARANCE MANGER
Alnajem Customs Clearance EST
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Customs Clearance Translator & H S Code Specialist
Gulf Guide Trading & Cargo Services CO.LTD
03.2013 - 03.2016
- Translated documents from [Language] to [Language].
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Education
Diploma - Translation
Sudan National Center For Languages
Sudan 04.2001 -
Diploma - English Language
Unesco Center For International Relations
Sudan 04.2001 -
Bachelor - English Language And Linguistics
University Of Kassala
Sudan 04.2001 -
Diploma - Computer And Information Sciences
Unesco Center For International Relations
Sudan 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Goal setting
Additional Information
Customs Translator & Classifier HS Codes).
Shipping Agency Representative
Customs Clearance Coordinator
Fleet & Vehicle Tracking Officer
Document Controller & Auditor
Full knowledge in
FASAH System Data Entry
Interests
Timeline
CUSTOMS CLEARANCE MANGER
Alnajem Customs Clearance EST
03.2016 - Current
Customs Clearance Translator & H S Code Specialist
Gulf Guide Trading & Cargo Services CO.LTD
03.2013 - 03.2016
Diploma - Translation
Sudan National Center For Languages
04.2001 -
Diploma - English Language
Unesco Center For International Relations
04.2001 -
Bachelor - English Language And Linguistics
University Of Kassala
04.2001 -
Diploma - Computer And Information Sciences
Unesco Center For International Relations
04.2001 -