Sahel Hanafi
Riyadh,01
Summary
A motivated railway operations operator and successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
13
13
Certifications
3
3
Languages
Work History
OCC Controller
ALSTOM
01.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Onboarded new temps by entering employee information into systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Testing and commissioning alongside with ALSTOM to implement acquired knowledge on train movement from stabling to mainline.
Training Consultant
Horizons Partners Limited, HPL
01.2019 - 01.2020
- Defined and articulated goal learning outcomes, performance metrics and changes to improve employee learning.
- Implemented cross-training to improve depth of skill sets within team.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- track and record the participant performance via learning management system.
- Assessed program effectiveness and implemented improvements to increase quality of instruction.
- Developed new and improved training programs and materials.
- Consulted with organization management to assess needs and plan improvements.
- Recorded videos and wrote instructions to facilitate online and remote training programs.
Station Coordinator
PRASARANA
01.2015 - 01.2019
- Trained team members in successful strategies to meet operational requirement..
- Educated staff on strategies for handling difficult customers and challenging situations.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Station Master
Prasarana
01.2015 - 01.2019
- Ensured operational and safety readiness
- Observe, manage the station, staff, and communicate with Operation control center and third party.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for customer service.
- Improved operations through consistent hard work and dedication.
Trainer and Consultant
Vision Skill Consulting Limited, VSC
01.2011 - 01.2014
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Inspected fitness equipment before and after use for defects, failures and cleanliness.
- Demonstrated use of different equipment for practical classes and monitored use to maintain safety of participant.
- Tracked attendance and progress against goals for each participant.
- Recorded and edited videos for use in later courses or by remote learners.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Assessed participant needs to develop effective training plans.
Station Control Room Agent
China Railway Construction Company
01.2010 - 01.2012
- Monitoring the station through the (CCTV), communicating with the Operation control center to ensure the safety and security of the passengers
- Responsible for the public announcement to guide the passengers and instruct the station staff
- Handled calls to address customer inquiries and concerns.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
Education
Master of Arts - Economics And Business Management
Islamic University of Minnesota
USA 01.2018 - 01.2020
Bachelor of Science - Business Administration And Management
Bayero University Kano
Nigeria 01.2005 - 01.2009
Skills
Manpower Handling, Resource Management, Responsible and Attentive to Detail, ability toThink, analyze critical Strong communication and motivational skills, Passion for Learning andGrowth
Process and procedure development
Certification
MA. Economics and Business Management.
Timeline
OCC Controller
ALSTOM
01.2020 - Current
Training Consultant
Horizons Partners Limited, HPL
01.2019 - 01.2020
Master of Arts - Economics And Business Management
Islamic University of Minnesota
01.2018 - 01.2020
Station Coordinator
PRASARANA
01.2015 - 01.2019
Station Master
Prasarana
01.2015 - 01.2019
Trainer and Consultant
Vision Skill Consulting Limited, VSC
01.2011 - 01.2014
Station Control Room Agent
China Railway Construction Company
01.2010 - 01.2012
Bachelor of Science - Business Administration And Management
Bayero University Kano
01.2005 - 01.2009