Haifa Alnasser
Riyadh
Summary
Dedicated OCC Controller with 3+ years of experience in Riyadh Metro Project, including metro operations, emergency handling, system monitoring and team supervision. Proven track record of ensuring passenger safety and operational efficiency in high-pressure environments. Passionate about delivering world-class public transportation experiences.
Overview
3
3
years of professional experience
Work history
OCC Controller
Capital Metro Company (CAMCO)
Riyadh
04.2024 - Current
- Monitor and control train operations and stations across Red Line using Operation Control Centre systems
- Ensure timely communication and minimal service disruption during operational incidents
- Coordinate emergency response procedures in collaboration with field and maintenance teams
- Ensure day-to-day operations are executed in alignment with KPIs, focusing on service availability, safety standard and passenger satisfaction
Station Operation Master
Capital Metro Company (CAMCO)
Riyadh
01.2022 - 03.2024
- Ensured real-time monitoring of station systems and escalated maintenance requests proactively
- Handled real-time incidents, system failures and emergencies with strict standard operating procedure adherence
- Acted as the key liaison between OCC and station staff to maintain service quality
Education
Bachelor of Computer Science -
Princess Nora Bent Abdulrahman
Riyadh 05.2020
Skills
- Real-time Incident Management
- Quick decision-making during system failures
- Adaptability in High-Stress Environments
- Reporting system faults and incidents with accurate documentation
- Observant & Attention to details
- Team Coordination & Cross-Functional Communication
Training & Certifications
Training
Elm Company-Co-op Trainee
Feb 2020 - Jun 2020
- Collected and analyzed business requirements as Business Analyst
- Created detailed documentation, Business Requirements Documents (BRD) and Business Requirements Specification (BRS)
- Designed user interface as UI/UX Designer
Certification
- Database Foundations Certificate from Oracle Academy
- EMC Academic Associate, Data Science and Big Data Analytics from Dell Technologies
Timeline
OCC Controller
Capital Metro Company (CAMCO)
04.2024 - Current
Station Operation Master
Capital Metro Company (CAMCO)
01.2022 - 03.2024
Bachelor of Computer Science -
Princess Nora Bent Abdulrahman
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