محمد بغدادي
مدير خدمة عملاء
جدة
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
مدير خدمة عملاء وعلاقات عامة
الحديقة والمزرعة
جدة
08.2016 - 08.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects on time.
- Delivered services to customer locations within specific timeframes.
مشرف قسم صيانة
الحديقة والمزرعة
جدة
08.2013 - 07.2016
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
ممثل خدمة عملاء
شركة المياة الوطنية
جدة
10.2008 - 10.2009
- Handled Number calls per day to address customer inquiries and concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
مبيعات
الحديقة والمزرعة
جدة
05.2011 - 06.2013
Education
محاسبة
ثانوية تجارية
Skills
Good Telephone Etiquette
Teamwork and Collaboration
Active Listening
Interpersonal Communication
Planning and Coordination
MS Office
Data Entry
Multitasking Abilities
Analytical and Critical Thinking
Decision-Making
Clerical Support
Excellent Communication
Timeline
مدير خدمة عملاء وعلاقات عامة
الحديقة والمزرعة
08.2016 - 08.2022
مشرف قسم صيانة
الحديقة والمزرعة
08.2013 - 07.2016
مبيعات
الحديقة والمزرعة
05.2011 - 06.2013
ممثل خدمة عملاء
شركة المياة الوطنية
10.2008 - 10.2009
محاسبة
ثانوية تجارية