Summary
Overview
Work History
Education
Skills
Projects
Certification
LANGUAGES
Timeline
Generic

Abdulaziz Al-Zahrani

Dammam

Summary

Technical and customer-focused IT professional seeking IT Engineer position to leverage my technical skills and problem-solving skills in offering efficient solutions. I'm eager to join a professional team where I can provide great support, learn new skills, and grow both professionally and personally in a modern tech environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Arabic Computer Systems Ltd., Aramco Project
07.2022 - Current
  • Performed hardware maintenance and upgrades including RAM, HDD, and system installations.
  • Supported large-scale IT infrastructure in collaboration with Aramco's technical teams.
  • Handled physical hardware, maintained accurate records, and followed company safety procedures.
  • Assisted with software setup, patching, and system troubleshooting.
  • Ensured timely response to user requests and hardware issues under strict SLAs.
  • Collaborated with cross-functional teams to troubleshoot and resolve software issues and bugs.
  • Knowledgeable in Microsoft Windows and their Office apps

Business System Administrator

Wood PLC
03.2022 - 07.2022
  • Supported internal systems, user accounts, and IT asset documentation.
  • Monitored and maintained system data integrity and workflows.
  • Assisted in IT-related inventory and logistics coordination.

Education

Associate of Computer Information Technology -

Dammam Community College Ministry of Higher Education King Fahd University of Petroleum
Dammam, Saudi Arabia
12.2021

Skills

  • Server & Hardware Installation
  • Incident management
  • Remote support
  • System Troubleshooting & Upgrades
  • RMA & Equipment Handling
  • Inventory & Asset Management
  • Computer Networking & Cabling
  • Data Security & ESD Safety
  • Microsoft Windows / Office 365
  • Team Collaboration
  • Communication Skills

Projects

IT Support & Network Setup Project
Personal / Academic Project

  • Deployed and configured Windows-based systems for a small office environment
  • Set up basic network infrastructure including router, switch, and IP configuration
  • Installed and supported printers and common business software
  • Diagnosed and resolved hardware, software, and connectivity issues
  • Applied basic security and system maintenance best practices

Certification

  • Recognition of Outstanding Contribution - 2rd Quarter of 2023
  • CompTIA A+ Core 1 (220-1201) Udemy Course & Practice Exam - May 2025
  • Google IT Support Professional Certificate Coursera - Nov 2025

LANGUAGES

English - Fluent
Arabic - Native

Timeline

Technical Support Specialist

Arabic Computer Systems Ltd., Aramco Project
07.2022 - Current

Business System Administrator

Wood PLC
03.2022 - 07.2022

Associate of Computer Information Technology -

Dammam Community College Ministry of Higher Education King Fahd University of Petroleum
Abdulaziz Al-Zahrani