Abdulaziz Al-Zahrani
Dammam
Summary
Technical and customer-focused IT professional seeking IT Engineer position to leverage my technical skills and problem-solving skills in offering efficient solutions. I'm eager to join a professional team where I can provide great support, learn new skills, and grow both professionally and personally in a modern tech environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Arabic Computer Systems Ltd., Aramco Project
07.2022 - Current
- Performed hardware maintenance and upgrades including RAM, HDD, and system installations.
- Supported large-scale IT infrastructure in collaboration with Aramco's technical teams.
- Handled physical hardware, maintained accurate records, and followed company safety procedures.
- Assisted with software setup, patching, and system troubleshooting.
- Ensured timely response to user requests and hardware issues under strict SLAs.
- Collaborated with cross-functional teams to troubleshoot and resolve software issues and bugs.
- Knowledgeable in Microsoft Windows and their Office apps
Business System Administrator
Wood PLC
03.2022 - 07.2022
- Supported internal systems, user accounts, and IT asset documentation.
- Monitored and maintained system data integrity and workflows.
- Assisted in IT-related inventory and logistics coordination.
Education
Associate of Computer Information Technology -
Dammam Community College Ministry of Higher Education King Fahd University of Petroleum
Dammam, Saudi Arabia12.2021
Skills
- Server & Hardware Installation
- Incident management
- Remote support
- System Troubleshooting & Upgrades
- RMA & Equipment Handling
- Inventory & Asset Management
- Computer Networking & Cabling
- Data Security & ESD Safety
- Microsoft Windows / Office 365
- Team Collaboration
- Communication Skills
Projects
IT Support & Network Setup Project
Personal / Academic Project
- Deployed and configured Windows-based systems for a small office environment
- Set up basic network infrastructure including router, switch, and IP configuration
- Installed and supported printers and common business software
- Diagnosed and resolved hardware, software, and connectivity issues
- Applied basic security and system maintenance best practices
Certification
- Recognition of Outstanding Contribution - 2rd Quarter of 2023
- CompTIA A+ Core 1 (220-1201) Udemy Course & Practice Exam - May 2025
- Google IT Support Professional Certificate Coursera - Nov 2025
LANGUAGES
English - Fluent
Arabic - Native
Timeline
Technical Support Specialist
Arabic Computer Systems Ltd., Aramco Project
07.2022 - Current
Business System Administrator
Wood PLC
03.2022 - 07.2022
Associate of Computer Information Technology -
Dammam Community College Ministry of Higher Education King Fahd University of Petroleum