Abdulaziz Alqahtani
Riyadh,Saudi Arabia
Summary
Experienced IT professional with a decade of expertise in supporting and optimizing business administration processes. Possess a strong track record of successfully implementing IT solutions to enhance operational efficiency, streamline workflows, and improve overall productivity. Highly skilled in troubleshooting and resolving technical issues, ensuring seamless system functionality. Committed to delivering exceptional support to drive business growth and success.
Overview
16
16
years of professional experience
1
1
Certification
Work history
IT Technical Support
Saudi Data & AI Authority
Riyadh, Saudi Arabia
2022.08 - Current
- Work on quality procedures to achieve and improve the work environment.
- Configuring the site devices for all sectors supported by the National Information Center system within King Khalid International Airport.
- Providing technical support and solutions (software & hardware) for the National Information Center systems for all sectors within King Khalid International Airport.
- Implementation of the preventive, corrective and emergency maintenance work plan for the systems of the state sectors at King Khalid International Airport.
- Supervising the workflow of systems in all data rooms at King Khalid International Airport.
- Testing the backup system in coordination with the relevant department to ensure the readiness of the backup system at King Khalid International Airport.
- Labelling all systems devices in all sites of King Khalid International Airport.
- Providing technical support and solutions for self-service devices (ABC Kiosks Project) in all terminals of King Khalid International Airport.
- Preparing daily technical and administrative reports on the completed, current and scheduled work.
- Preparing , installing, connecting and testing the systems of the National Information Center on all devices in the newly developed Terminal 3 and 4 projects at King Khalid International Airport.
- Implementation of the project to upgrade all 200 devices of the Ministry of Interior in all sites at King Khalid International Airport.
- Implementation of the work of preparing communication circuits for terminal 3 and 4 (STC & MiFON).
- Implementation of the project of preparing the IT department site for the passports of King Khalid International Airport in Terminal 4.
- Work as an acting department manager and supervise the daily activities and distribute them to my team in terms of assigning tasks and participating with other relevant departments.
IT Technical Support
National Information Center
Riyadh, Saudi Arabia
2011.04 - 2022.08
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
Electrical Technician
National Information Center (NIC)
2011.04 - 2012.04
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
- Upgraded parts and appliances to optimise performance.
- Undertook time-critical reactive maintenance within target timeframes.
- Worked with technical data to monitor systems and enhance processes.
Insurance Specialist
Al Rajhi Takaful
Riyadh, Saudi Arabia
2010.11 - 2010.12
- Handled range of abundant insurance queries from quotation stage to renewal.
- Communicated effectively with members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Master of Business Administration -
Midocean University
United Arab Emirates, Fujairah2024-01
Bachelor of Business Administration -
Imam Mohammed Ibn Saud Islamic University
Riyadh, Saudi Arabia2021
Diploma of Techinical Support -
College of Technology
Riyadh, Saudi Arabia2010
Skills
- Hardware maintenance
- Expert in disaster recovery
- Technical documents comprehension
- Hardware upgrades and diagnosis
- Technical issues analysis and Troubleshooting proficiency
- Creative Thinking and Productivity
- Analyzing Issues and Decision Making,
- Project Management and Strategic Planning
- Team Work Collaboration and Delegation
- Goal Setting and Group Leadership
Additional Information
AREAS OF EXPERTISE:
- Systems Administratio and Troubleshooting.
- On-call Technical Support | Performance Management.
- Reporting.
KEY CONTRIBUTIONS
- Supervised a team of 5 to provide on-call support for maintaining and troubleshooting hardware/software systems.
- Monitoring and following up on the performance and quality of the level of service management in restoring outages with the least disruption to expected service levels.
- Administered Active Directory and Group Policy and delivered regular status reports to meet department needs.
Certification
- Cisco Certied Network Associate Routing and Switching [CCNA]
- Computer Forensics Fundamentals
- IT Troubleshooting Skill Training
- Introduction to Service Management with ITIL4
- Information Crime
- Password Security
- ABC Kiosks Project
- Intensive English Language Course
Languages
Arabic
Native
English
Upper intermediate
B2
Timeline
IT Technical Support
Saudi Data & AI Authority
2022.08 - Current
Electrical Technician
National Information Center (NIC)
2011.04 - 2012.04
IT Technical Support
National Information Center
2011.04 - 2022.08
Insurance Specialist
Al Rajhi Takaful
2010.11 - 2010.12
Master of Business Administration -
Midocean University
Bachelor of Business Administration -
Imam Mohammed Ibn Saud Islamic University
Diploma of Techinical Support -
College of Technology