Abdullah Alqushaim
Riaydh
Summary
Accomplished professional with expertise in performance metrics evaluation, financial forecasting, and sales strategy development. Demonstrates strong leadership skills and proficiency in budgeting and financial analysis, KPI tracking, and project management. Adept at operational support and data analysis, with a proven track record in sales forecasting and technical analysis. Skilled in SQL, telecommunications, and stakeholder management, complemented by excellent communication skills. Career goals include leveraging analytical skills to drive strategic growth and enhance organisational performance.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
B2B Business Operation Manager
Zain KSA
Riyadh
03.2025 - Current
- Ensure smooth delivery of telecom services to enterprise customers (connectivity, cloud, IoT, voice solutions, etc.).
- Coordinate between sales, provisioning, network, billing, and support teams.
- Monitor full lifecycle of B2B orders—from contract signing to service activation.
- Remove blockers that delay implementation (technical issues, provisioning, site readiness, vendor delays).
- Identify gaps in current workflows and redesign them for faster delivery and better customer experience.
- Reduce operational costs through automation and standardization.
- Track KPIs such as order delivery times, SLA compliance, churn, ARPU, and revenue targets.
- ·Provide dashboards and reports for senior management.
- Work closely with:
- Sales (to understand customer requirements)
- Network/IT(for technical readiness)
- Billing(to ensure accurate invoicing)
- Support/NOC(for escalations)
- Legal & Finance(for approvals and compliance)
- Handle escalated issues from enterprise customers.
- Improve service quality and ensure SLA commitments are met.
- Ensure orders are billed correctly and services are not provided for free.
- Identify revenue leakages and work with finance to fix them.
- Lead or support major enterprise projects (network upgrades, large customer implementations, migrations).
- Track timelines, risks, and deliverables.
- Ensure operations comply with regulatory guidelines (CITC rules in KSA).
- Implement internal controls, documentation, and audit readiness.
- Provide business insights to leadership.
- Support development of new B2B products by ensuring operational readiness.
- Team Leadership & Coaching
Trains, mentors, and sets goals for the Service Account Managers. - Strategic Planning
Develops customer service strategies and policies to ensure consistent quality and growth.
Vendor Management Manager
Zain KSA
Riyadh
08.2024 - 02.2025
- Evaluate potential vendors based on capability, cost, quality, and reliability.
- Negotiate terms and onboard new vendors.
- Prepare, review, and renew vendor contracts.
- Ensure agreed terms, KPIs, and SLAs are clear and enforceable.
- Work with legal and finance teams for compliance and approvals.
- Track vendor performance against KPIs and SLA commitments.
- Analyze delivery quality, timelines, and cost efficiency.
- Conduct periodic business reviews with vendors.
- Identify cost-saving opportunities without affecting service quality.
- Negotiate better pricing, bundled contracts, or volume discounts.
- Compare vendor costs to market benchmarks.
- Act as the main contact point between the company and vendor.
- Resolve conflicts, delays, or quality issues.
- Maintain long-term partnerships that support the company’s strategy.
- Handle operational issues such as delivery delays, system failures, or poor service.
- Escalate critical problems to senior management or vendor leadership
- Built strategic alliances with vendors for long-term partnerships.
- Managed contract renewals, leading to consistent service delivery.
B2B Planning & Performance Manager
Zain KSA
Riyadh
01.2022 - 07.2024
- Develops annual and quarterly business plans for the B2B segment.
- revenue Sets targets, product priorities, and growth strategies.
- Tracks the performance of B2B sales teams, products, and channels.
- Prepares dashboards and KPI performance reports for senior management.
- Highlights gaps, risks, and opportunities to improve results.
- Works on revenue forecasts and pipeline analysis.
- Ensures accurate demand planning for services (connectivity, cloud, mobile, IoT, etc.).
- Coordinates with supply chain and technical teams for service availability.
- Identifies issues impacting performance (delayed activations, billing errors, churn).
- Coordinates cross-functional teams to fix bottlenecks.
- Ensures pricing, discounts, and offers follow company policy.
- Supports sales teams in building business cases for large deals.
- Provides data-driven insights to management to support strategic decisions
- Analyzes market trends, competitor performance, and customer behavior
Market Planning & Performance Manager
Zain KSA
Riyadh
11.2018 - 12.2021
- Evaluated and adjusted performance metrics to align with organisational objectives.
- Created customized marketing materials to increase product awareness.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Monitored data and made adjustments to marketing campaigns.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked key metrics and developed spreadsheets and data models.
Reporting & Performance Analysis Manager
Zain KSA
Riyadh
08.2014 - 10.2018
- Identified growth opportunities through comprehensive market research.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Investigated important community issues and put together well-received reports.
- Wrote and submitted accurate, engaging and fact checked stories.
- Managed all aspects of content production for digital properties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information.
Reporting Supervisor
Zain KSA
Riyadh
07.2013 - 07.2014
- Provided in-depth training on report writing principles, enhancing team performance.
- Used critical thinking to break down problems,
- evaluate solutions and make decisions.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Worked across various platforms to create,
- generate, manage and schedule systematic reports for multiple stakeholders.
Reporting specialist
Zain KSA
Riyadh
10.2010 - 06.2013
- Assessed report and data requirements and determined best technology solution, format and distribution method.
- Liaised with senior leadership to identify data needs and interpret existing data for consideration.
- Exported and converted raw data from various databases and applications to extrapolate data into usable reports.
- Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
- Participated in development and acceptance testing of new reports and enhancements.
- Completed basic adhoc and recurring data and report requests to support program deliverables and milestones.
Software developer
Royal Saudi Air Force
Riyadh
03.2003 - 09.2010
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Wrote quality codes to program complete applications.
- Coordinated with project management staff on database development timelines and project scope.
- Created procedures for system monitoring, recovery, backup and optimization.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Managed technological issues for assigned projects, increasing customer satisfaction ratings.
Education
Bachelor of Science - Information Technology
AOU
Saudi Arabai 07.2003 - 07.2010
Skills
- Performance metrics evaluation
- Financial Forecasting
- Sales strategy development
- Budget planning
- KPI tracking
- Budgeting and financial analysis
- Leadership skills
- Performance Management
- Project Management
- Operational support
- Data analysis
- Sales forecasting
- Technical Analysis
- SQL
- Communication Skills and Stakeholder Management
- Telecommunications
- Analytical Skills
- Problem Solving
Languages
English
Upper intermediate
Certification
- MCSID - Microsoft 55875772
- Project Management Professional (PMP)® - Project Management Institute 2796392
- Oracle Certified Professional - Oracle 100130747
Timeline
B2B Business Operation Manager
Zain KSA
03.2025 - Current
Vendor Management Manager
Zain KSA
08.2024 - 02.2025
B2B Planning & Performance Manager
Zain KSA
01.2022 - 07.2024
Market Planning & Performance Manager
Zain KSA
11.2018 - 12.2021
Reporting & Performance Analysis Manager
Zain KSA
08.2014 - 10.2018
Reporting Supervisor
Zain KSA
07.2013 - 07.2014
Reporting specialist
Zain KSA
10.2010 - 06.2013
Bachelor of Science - Information Technology
AOU
07.2003 - 07.2010
Software developer
Royal Saudi Air Force
03.2003 - 09.2010