Abdullah Aldmaeen
Riyadh,Saudi Arabia
Summary
Results-oriented and highly motivated supervisor with proven experience in managing operations within a public transportation control center. Adept at applying engineering and technical skills to optimize operational efficiency and resolve complex issues. Demonstrated ability to lead teams, make critical decisions under pressure, and leverage strong logistics knowledge to ensure seamless service delivery. Seeking a challenging role to further develop expertise and contribute to a dynamic organization.
Overview
6
6
years of professional experience
33
33
years of post-secondary education
1
1
Certification
Work History
Operation Control Center Supervisor
Public Transportation Company
Riyadh
06.2022 - Current
- Assign drivers to buses and ensure that they leave the terminals on time.
- Providing guidance and support to control center staff, including training, coaching, and performance evaluations.
- Handling escalated incidents or emergencies by making timely decisions, coordinating response efforts, and communicating with relevant stakeholders.
- Coordinating with other departments, such as operations, customer service, and maintenance, to optimize resource allocation and scheduling.
- Implementing and maintaining effective communication channels with field personnel, drivers, and other stakeholders to facilitate smooth operations.
- Overseeing a team of operation control center personnel to ensure smooth and efficient operations.
- Collaborating with other departments or teams to coordinate operations, resolve issues, and ensure effective communication and teamwork.
- Interacting with drivers throughout their trips, resolving all issues raised, and reporting to concerned directors.
- Operational planners of the world cup shuttle project (2022).
Operation Control Center Dispatcher
Public transportation company
Riyadh
08.2019 - 06.2022
- Maintained detailed records of bus schedules, enhancing organisational capability.
- Assisted in emergency situations by coordinating prompt response measures.
- Managed disruptions to schedules for minimal delay to passengers.
- Coordinated bus routes by analysing traffic patterns and passenger requirements.
- Ensured timely departure of buses with meticulous scheduling.
- Investigated and resolved issues with transport services.
Education
Bachelor of Chemical Engineering - Chemical Production
TVTC
Riyadh, Riyadh Region 04.2001 - 04.2019
Diploma of Chemical Production - Chemical Technology
TVTC
Riyadh, Saudi Arabia 04.2001 - 05.2016
Certification
- Project Management Professional "PMP" 35 Hours.
- Strategic Planning 25 Hours.
- The OSHA 30 Hours General Industry Course 30 Hours.
- Certificate for Innovation and Technology One Day.
Languages
English
Advanced
Timeline
Operation Control Center Supervisor
Public Transportation Company
06.2022 - Current
Operation Control Center Dispatcher
Public transportation company
08.2019 - 06.2022
Bachelor of Chemical Engineering - Chemical Production
TVTC
04.2001 - 04.2019
Diploma of Chemical Production - Chemical Technology
TVTC
04.2001 - 05.2016
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