Abdullah Alghamdi
Jeddah ,saudiarbia
Summary
IT support technician with extensive hands-on experience at Saudi Ground Services (SGS). Proficient in troubleshooting hardware and software issues while providing exceptional support to end-users. Strong knowledge of networking fundamentals and operating systems ensures efficient technical support and seamless daily operations.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
IT support technician
SGS (SESONAL)
Jeddah, Mecca Region
2026.01 - Current
- Provided technical support for end-users, including troubleshooting hardware and software issues.
- Installed, configured, and maintained computer systems and peripherals.
- Assisted users with network connectivity issues (LAN/Wi-Fi, IP configuration, etc.).
- Used ticketing systems to track, prioritize, and resolve IT support requests.
- Delivered clear guidance to non-technical users and ensured high customer satisfaction.
- Gained hands-on experience in real work environments, improving problem-solving and communication skills.
- Managed office IT inventory for efficient resource allocation.
- Troubleshot technical glitches with advanced diagnostic tools.
- Assisted in the development of customised software solutions according to business needs, enhanced operational productivity.
- Devised preventive maintenance schedules, reduced unexpected downtime incidents.
- Conducted regular maintenance checks for prolonged equipment life span.
IT support technician
PRINCE MESHARI HOSPITAL
Al Bahah, Al Bahah Region
2025.06 - 2025.08
- Provided technical support to hospital users and efficiently resolved hardware and software issues.
- Handled technical faults in computers, printers, and operating systems.
- Assisted with basic network troubleshooting and ensured stable connectivity across departments.
- Installed and configured new devices (PCs, printers, and peripherals) for operational use.
- Created and managed user accounts and updated access permissions as required.
- Provided direct IT support to doctors and staff to ensure uninterrupted workflow.
- Documented technical issues and prepared reports when escalation was needed to the IT team.
- Followed cybersecurity policies and ensured the protection of hospital data and systems.
Education
Diploma - COMPUTER AND INFORMATION TECHNOLOGY
COLLEGE OF TECHNOLOGY
AL BAHA 2024.02 - 2025.06
Skills
- Installing and configuring operating systems and applications
- Remote desktop support
- Network troubleshooting (LAN, Wi-Fi, IP configuration, DNS basics)
- Printer setup and maintenance
- Active Directory (user accounts, permissions, password reset)
- Basic cybersecurity awareness
- Remote support tools (AnyDesk, TeamViewer, RDP)
- Backup and data recovery basics
- Hardware maintenance (PCs, laptops, peripherals
- Service mindset
- Disk encryption software use
- Multitasking efficiency
- Email client support
- Microsoft office suite proficiency
Languages
Arabic
Native
English
Advanced
Timeline
IT support technician
SGS (SESONAL)
2026.01 - Current
IT support technician
PRINCE MESHARI HOSPITAL
2025.06 - 2025.08
Diploma - COMPUTER AND INFORMATION TECHNOLOGY
COLLEGE OF TECHNOLOGY
2024.02 - 2025.06