Summary
Overview
Work history
Education
Skills
Timeline
Generic

Abdullah Al Hadi

Riyadh,Riyadh Region

Summary

Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Computer Science Specialist

Aramex company
Riyadh, Riyadh Region
09.2023 - Current
  • Network Design for warehouse and implementation, configuring routers, switches, and troubleshooting issues.
  • Network cabling and terminations of (RJ45, faceplate), creating a Network Diagram and documentation.
  • Installing and configuring the Server (VMware).
  • Providing support and troubleshooting for end users and customers.
  • Troubleshoot (Outlook, Windows 10, Microsoft Teams), providing support to integrate the customer website with our API.
  • Coordinate with vendor and suppliers.

Support Technician

Al Babtain Trading Company
Riyadh, Riyadh Region
12.2021 - 09.2023
  • Troubleshoot technical issues with printers, networks, operating systems, and applications.
  • Installed, configured, and maintained computer hardware and software systems.
  • Supported other departments with their IT needs by providing advice or assistance when necessary.
  • Configured remote access solutions such as VPNs and Remote Desktop Protocols.Monitored
  • network performance to ensure optimal efficiency.

Computer programmer

Dar Al-Banaa
Riyadh, Riyadh Region
09.2020 - 12.2021

- Performed quality assurance testing on new systems prior to deployment.

- Researched emerging technologies in order to stay up-to-date with industry trends.

- Collaborated with cross-functional teams to define product requirements.

Education

Bachelor of Education - Information System

King Khalid University
Abha, 'Asir Region
03.2013 - 05.2020

Skills

  • Good knowledge of Computer networks and Infrastructure
  • Configuring and Troubleshooting EtherChannel Configuring and troubleshooting
  • Installing and configuring Nagios monitoring for the server and network
  • Good understanding of cloud technologies and services (AWS, Office 365)
  • Installing Windows Server 2012 & Role and Features: AD, DNS, DHCP
  • Proficient in the use of Microsoft Office Applications

(Word, Excel, Visio)

Timeline

Computer Science Specialist

Aramex company
09.2023 - Current

Support Technician

Al Babtain Trading Company
12.2021 - 09.2023

Computer programmer

Dar Al-Banaa
09.2020 - 12.2021

Bachelor of Education - Information System

King Khalid University
03.2013 - 05.2020
Abdullah Al Hadi