Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills.
- Performed quality assurance testing on new systems prior to deployment.
- Researched emerging technologies in order to stay up-to-date with industry trends.
- Collaborated with cross-functional teams to define product requirements.
(Word, Excel, Visio)