Manar Alnaghes

• Managed the installation of new technology systems, handled administrative tasks for system integration, negotiated cost-effective deals with vendors, and provided excellent customer service.
• Delivered specialized IT support, streamlined operational procedures, and enhanced client satisfaction through expert advice, system improvements, and responsive customer service.

• Led and supervised employees during the Hajj season to drive productivity, delegating tasks based on individual skills.
• Guided team members through new workflows and supported them in overcoming challenges by addressing knowledge and skill gaps.

• Provided personalized support to students during in-class activities and projects.
• Prepared equipment and technology ahead of class while assisting with lesson plans and student mentoring.
• Encouraged collaboration among students to complete projects and solve problems.

Some Courses:

• ENG 1003 - Programming (Matlab and Excel).
• COMP SCI 1013 - Introduction to Computer Systems, Networks and Security.
• COMP SCI 2009MELB - Programming for IT Specialists.
• COMP SCI 4811 - Event Driven Computing.

• Monitored student feedback to address issues, implemented changes, and served as the main contact for class health, safety, and welfare needs.
• Assisted in planning social events and collaborated with course representatives to gather feedback and suggestions for improvement.

• Troubleshot system failures, bugs, and equipment issues, providing solutions and correcting root causes to restore functionality.
• Set up and installed new hardware and software systems, performed regular upgrades, and ensured systems remained updated and in good working order.

• Resolved administrative and customer service issues by providing knowledgeable support to clients, vendors, and the public, while greeting customers professionally.
• Assisted with troubleshooting system malfunctions, offered user support, and managed system backups, data recovery, and security measures.

• Conducted in-depth research using quantitative and qualitative methods, securing ethics approvals for sensitive studies.
• Enhanced market understanding through competitor analysis and developed research plans for successful project execution.