Abdullah Alrutiq

Lead branch operations and service delivery while ensuring regulatory compliance and operational excellence. Manage customer portfolio exceeding SAR 50 million, driving relationship growth, retention, and revenue generation. Contribute to achieving branch sales targets through business development and customer acquisition initiatives, while monitoring KPIs and enhancing customer experience. Recognized as top performer in Credit Card Acquisition Campaigns and Tomorrow Makers Program (2021–2022).

• - Developed and executed marketing objectives to expand market share and profitability.
• - Enhanced customer retention by improving communication and service quality.
• - Awarded Employee of Month twice for outstanding sales performance (2015, 2016).
• Analysed consumer behaviour trends, informing product development decisions.

• - Coordinated with project management to resolve client issues post-sale.
• - Managed customer communications and prepared reports for senior leadership on project progress and maintenance
• Managed 50+ customer calls per day, identifying sales opportunities that contributed to a 10% increase in sales results.

• - Assisted sales teams with administrative tasks and delivered customer service to enhance client satisfaction.
• - Maintained accurate client records and facilitated policy management to ensure compliance and efficiency.