Gain professional experience by joining a professional and interactive work environment to acquire the required skills and self-development to achieve the common success goals between the employee and the institution.
Overview
3
3
years of professional experience
Work History
Customer Care Group
SMSA Express
Riyadh
03.2025 - Current
Receive customer’s inquiries through incoming hotline calls and provide support to customers towards the resolution of their service issues and inquiries.
Customer Service Agent
SMSA Express
Riyadh
05.2022 - 03.2025
Receive customer's inquiries through incoming hotline calls and provide support to customers towards the resolution of their service issues and inquiries.
Education
Diploma in Programming and Databases -
College of Applied Studies and Community, King Saud University
05.2025
Diploma in E-Marketing -
Quartz International Training and Media
12.2021
High school -
Skills
Patience Under Pressure
High Performance
Clear Communication
Time Management
Complaint Resolution
Positive Attitude
Strong Work Ethic
Professional Appearance
Languages
Arabic
English
Languages
English
Advanced
C1
Arabic
Proficient
C2
Timeline
Customer Care Group
SMSA Express
03.2025 - Current
Customer Service Agent
SMSA Express
05.2022 - 03.2025
Diploma in Programming and Databases -
College of Applied Studies and Community, King Saud University