Abdullatif M Mansuri
Al Jubail,Saudi Arabia
Summary
Dedicated professional with expertise in service quality assurance and service delivery, ensuring time efficiency and safety consciousness in all operations. Proficient in technical troubleshooting and equipment maintenance, with a strong foundation in product knowledge and customer service. Committed to enhancing operational excellence and seeking opportunities to leverage skills for continuous improvement in service standards.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Service manager
Shatha Al Jubail International Trading Co.
Al Jubail, Saudi Arabia
06.2012 - Current
- Successfully provided on-site services like installation, commissioning and training to a variety of customers in the petrochemical and polymer industry.
- Demonstrated ability to troubleshoot complex issues and provide effective solutions in a timely manner.
- Maintained accurate records for service calls and repairs and ensured that the customers were satisfied with the results.
- Managed customer complaints for improved business reputation.
Education
Bachelor of Engineering - IT
SVMIT
Gujarat, India 05.2005 - 04.2009
Master of Business Administration - Computer Science
Madurai Kamraj University
Jubail, Eastern Province 07.2012 - 05.2014
Skills
- Service quality assurance
- Service delivery expertise
- Time efficiency
- Safety consciousness
- Technical troubleshooting
- Equipment Maintenance
- Product knowledge
- Customer Service
Languages
English
Advanced (C1)
Arabic
Elementary
Affiliations
- Team sports
- Chess
- Yoga
Certification
Training certificates from the suppliers whose equipments we represent in KSA.
Accomplishments
Received appreciation letters from SABIC, Tasnee & SCHEM.
Timeline
Master of Business Administration - Computer Science
Madurai Kamraj University
07.2012 - 05.2014
Service manager
Shatha Al Jubail International Trading Co.
06.2012 - Current
Bachelor of Engineering - IT
SVMIT
05.2005 - 04.2009