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Accomplished professional with extensive expertise in service level agreement management and customer relations management. Demonstrates exceptional skills in efficient delegation, visionary thinking, and compliance awareness. Proficient in CRM systems, technical support knowledge, and complaint handling procedures. Adept at contract negotiation and business communication, ensuring service quality assurance and adherence to service quality standards. Strong background in performance monitoring, initiative taking, and resilience under pressure. Committed to enhancing customer service through team leadership and public speaking. Career goals include advancing within the field of quality assurance while maintaining a focus on equipment maintenance and profession-specific regulatory knowledge.

I have been a mental health nurse since 2002. I have stayed with the same Trust during that time, working in forensic nursing for the first 16 years, as a nurse then manager, then moving to a Matron post, and on to Change Lead. Although my passion and commitment is to nurses, nursing, and those we care for, I also diversified for some time and applied my clinical skills to the I.T sector and supported my Trust in driving the implementation of an electronic patient record.
It was there that I realised that I enjoyed and excelled in teaching others skills, identifying potential and problem.solving challenges in the change management involved in introducing significant changes to services. I had coached and trained staff as a Modern Matron in clinical skills, and very much enjoyed providing that suppport. But as Change lead I also found that technology and systems were an area that I had an appetite for. I continue to bring those skills in my current role, the services that I manage being heavily reliant on cross platform technology. I particularly enjoy supporting the services through the difficult and sometimes anxiety provoking process of change and supporting their staff teams to train and equip them with the skills to work in the roles required, and the confidence to work well.

Accomplished professional with extensive experience in customer service, people management, and conflict resolution. Demonstrates exceptional skills in time management, task prioritisation, and budget handling. Proven track record in performance monitoring, service quality assurance, and technical understanding. Adept at process improvement, strategic planning, and effective communication. Experienced in staff training and development, service-level agreement negotiation, and complaint handling procedures. Proficient in inventory control, CRM systems knowledge, KPI monitoring, logistics coordination, and financial forecasting. Skilled in customer retention strategies, GDPR regulations understanding, sales strategy development, product launch experience, cross-functional team leadership, team leadership, quality assurance monitoring, performance reporting, service delivery optimisation and business development insight. Strong public speaking abilities with expertise in budget management and project management. Capable of workflow planning and customer complaint management with a solid foundation in decision making and policy development. Possesses extensive service knowledge aiming to leverage these competencies for continued professional growth within dynamic organisations.

Accomplished professional with expertise in customer service and client care, certified service advisor, and department management. Demonstrates visionary thinking and efficient delegation to ensure service quality assurance and adherence to service level agreements. Skilled in crisis resolution, complaint handling procedures, and customer relations management, with a strong focus on technical support knowledge and technical documentation writing. Proven track record in budgeting and forecasting, driving service quality standards, and leading teams towards excellence. Aspires to leverage extensive skills in a challenging role that fosters growth and innovation within the industry.

Seeking new challenging position in Automobile Engineering in a growth oriented organization to render professional skills thereby adding value to organizational growth which would update to cutting edge technologies.

Abdullatif M Mansuri

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Service manager

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Bachelor of Engineering - IT

Master of Business Administration - Computer Science

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Master of Business Administration - Computer Science

Service manager

Bachelor of Engineering - IT

Timeline

Master of Business Administration - Computer Science

Service manager

Bachelor of Engineering - IT

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