Summary
Overview
Work history
Education
Skills
Custom
Languages
Accomplishments
Timeline
Generic
Abdulrahman Afef Shaddad

Abdulrahman Afef Shaddad

Ryadh,Kingdom of Saudi Arabia

Summary

Results-oriented Education and Customer Service professional with a strong background in online learning, sales, and relationship management. Proven ability to lead and motivate teams, develop effective learning plans, and drive customer satisfaction. Extensive experience in ESL teaching and curriculum development. Seeking a challenging role in e-commerce sales to leverage strong interpersonal skills and a passion for achieving marketing and sales targets.

Overview

6
6
years of professional experience

Work history

Online E Education Manager, Cross-functional role

Laureat Institute
Djibouti, Djibouti
08.2023 - 04.2024
  • Led and motivated teaching and support staff to continuously improve knowledge and abilities for optimum student education and support.
  • Worked with individuals to create learning plans.
  • Produced project and internal reports to review programme success.
  • Helped potential learners to overcome existing barriers to learning.
  • Analysed programme trends to identify areas of improvement and recommended corrective actions.
  • Established and optimised programme schedules to cover planned needs.

Relationship officer

Future University
Sana'a, Yemen
04.2024 - 07.2024
  • Educated customers about company products, services and special offers.
  • Updated customers on service issues and maintained satisfaction through continued communication.
  • Communicated client feedback to leadership teams and identified iimprovement possibilities.
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.

Responsible of Pedagogy ( Academic Manager )

Laureat Institute
Djibouti, Djibouti
08.2023 - 04.2024
  • Worked with faculty and staff to address student concerns.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Tracked student attendance and performance, intervening early in concerning issues.
  • Designed learning plans tailored to individual needs.
  • Drove continuous improvement related to the use of new teaching tools, training methods and the improvement of online doctoral education instruction.

Arabic teacher

Laureat Institute
Djibouti, Djibouti
08.2021 - 09.2023
  • Adapted teaching styles and resources to suit student age and ability.
  • Prepared weekly lesson plans using education software.

Financial accountant

Alhajjara Center
Djibouti, Djibouti
06.2023 - 09.2023
  • Generated invoices based on established accounts receivable schedules and terms.
  • Performed periodic expense variance analysis between budget, forecast and actual amounts.
  • Analysed budgets and financial projections for accurate reporting of company performance.

ESL INSTRUCTOR

YALI ( Yemen American Language Institute )
Sana'a, Yemen
11.2022 - 05.2023
  • Offered personalised constructive feedback to improve student development.
  • Helped non-native speakers with confidence and social integration.
  • Adapted teaching styles and resources to suit student age and ability.
  • Supported students to complete university applications by proofreading and suggesting edits.

Teacher's Trainer

Speak Now Institute
Sana'a, Yemen
11.2022 - 12.2022
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Assigned training exercises and skill assessments to newly hired employees.
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.

ESL INSTRUCTOR

Speak Now Institute
Sana'a, Yemen
10.2021 - 11.2022
  • Established positive, productive classroom environments for maximised student engagement.
  • Planned dynamic, interesting lessons by incorporating variety of mediums.
  • Set and marked written and spoken language exams.

ESL instructor

Skills Institute
Sana'a, Yemen
07.2021 - 09.2021

ESL instructor

Orange Institute
Sana'a, Yemen
05.2021 - 07.2021

ESL instructor, Cross-functional role

Approach Institute
Sana'a, Yemen
01.2021 - 05.2022
  • Established positive, productive classroom environments for maximised student engagement.
  • Adapted teaching styles and resources to suit student age and ability.
  • Prepared students to take official exams, achieving high success rate.

Online Education Enrollment and Customer Service Coordinator

Approach Institute
Sana'a, Yemen
01.2021 - 05.2022
  • Maintained accurate customer records and handled sensitive information confidentially and securely.
  • Resolved customer complaints efficiently and escalated issues when necessary for timely resolution
  • Drove customer retention, building engaging relationships through every interaction.

Sales Representative

Supermarket Alfatih
Sana'a, Yemen
01.2019 - 12.2020
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Education

Bachelor of Business Administration - International Business Administration

Future University
Sana'a
06.2023

TESOL Certificate - ESL Teaching

Yemen American Language Institute (YALI) in cooperation with ETS
Sana'a
11.2022

Duolingo English Proficiency Test - English Certificate

Duolingo
Duolingo
09.2022

Foundation Degree in Science - Onyx Pro and Yemen Soft Financials Accounting cour

Future University
Sana'a
02.2022

TOEFL IBT - English Proficiency Certificate

ETS
USA
10.2021

YALI-US Embassy High Diploma - English Proficiency

Yemen American Language Institute
Sana'a
10.2021

High School Diploma -

Jamal Abdulnaser High School
Sana'a
09.2020

Skills

  • Client portfolio management
  • Strategic Planning
  • Client communication
  • Salesforce proficiency
  • General sales administration
  • Webinar planning and execution
  • New business development
  • Electronic payment processing
  • Online demonstration software
  • Balance sheet analysis
  • Data analytics
  • Background in digital marketing
  • Advanced computer skills
  • Problem solving skills
  • Excellent verbal and written communication skills
  • Teamwork and collaboration

Custom

The president of the students councils at Jamal Abdulnaser High in Altahrer District, Sanaa, Yemen Volunteering with non-profit organizations in relationships team

Languages

Arabic
Native
English
Proficient
C2
French
Beginner
A1

Accomplishments

    I actively contributed to the implementation of many volunteer programs during Ramadan, organizing a large number of charitable activities targeting various segments of the community."

Timeline

Relationship officer

Future University
04.2024 - 07.2024

Responsible of Pedagogy ( Academic Manager )

Laureat Institute
08.2023 - 04.2024

Online E Education Manager, Cross-functional role

Laureat Institute
08.2023 - 04.2024

Financial accountant

Alhajjara Center
06.2023 - 09.2023

Teacher's Trainer

Speak Now Institute
11.2022 - 12.2022

ESL INSTRUCTOR

YALI ( Yemen American Language Institute )
11.2022 - 05.2023

ESL INSTRUCTOR

Speak Now Institute
10.2021 - 11.2022

Arabic teacher

Laureat Institute
08.2021 - 09.2023

ESL instructor

Skills Institute
07.2021 - 09.2021

ESL instructor

Orange Institute
05.2021 - 07.2021

ESL instructor, Cross-functional role

Approach Institute
01.2021 - 05.2022

Online Education Enrollment and Customer Service Coordinator

Approach Institute
01.2021 - 05.2022

Sales Representative

Supermarket Alfatih
01.2019 - 12.2020

Bachelor of Business Administration - International Business Administration

Future University

TESOL Certificate - ESL Teaching

Yemen American Language Institute (YALI) in cooperation with ETS

Duolingo English Proficiency Test - English Certificate

Duolingo

Foundation Degree in Science - Onyx Pro and Yemen Soft Financials Accounting cour

Future University

TOEFL IBT - English Proficiency Certificate

ETS

YALI-US Embassy High Diploma - English Proficiency

Yemen American Language Institute

High School Diploma -

Jamal Abdulnaser High School
Abdulrahman Afef Shaddad