Abdulrahman Alomran
Riyadh
Summary
Highly effective, focused, and dedicated professional in the business field with 17 years of diversified skills and experience. Committed to driving significant enhancements in organizational processes and procedures, including the creation and improvement of SOPs (Standard Operating Procedures). Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. . Seeking opportunities to leverage expertise to optimize efficiency and drive success for the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
Takamol Holding
10.2019 - Current
- Liaise with superior to make decisions for operational activities and set strategic goals
- Improves existing systems and policies
- Ensures customer requirements are met in a timely manner
- Identifies improvement areas and plans and implements systems to boost company effectiveness
- Executes plans designed to meet company goals by changing policies and coaching employees
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Manage staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Manage relationships/agreements with external partners
- Evaluate overall performance by gathering, analysing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
- Executing strategies to optimize company and asset growth
- Driving employees and leading performance reviews, to ensure an engaged and skilled workforce
- Initiating better business practices
- Ensuring adherence to key performance objectives to meet business and customer expectations
- Ensuring the business operates within the company's mission
- Working with department heads and senior management to get the best performance from staff
- Set strategic operational goals and KPIs
- Build the SOPs (Standard Operating Procedures) for all the projects
- Plan, implement and manage the overall long-term business success strategy
- Develop plans to increase efficiency and reduce costs
- Leading projects with several ministries and government authorities (NEOM, CITC, MEIM, HRDF, NCPD ....etc) in order to govern and automate the operational process and achieve the project objectives
Terminal Operations Manager
King Khalid Int'l Airport- Terminal 5
07.2016 - 10.2019
- Co-ordinate and implement the daily operational plans and engage with stakeholders to harmonize the passenger experience through the process
- Conduct daily briefing with T5 and stakeholder duty teams
- Proactively and dynamically manage the operation, resolving problems and making decisions as they arise
- Lead the T5 operational response to unplanned events up to, and including, all emergency and distress events
- Operationally manage T5 at KKIA ensuring effective communication so that relevant parties and stakeholders are aware of any operational issues affecting the performance of the airport
- Complete daily shift reports
- Co-ordinate projects with wider KKIA airport operations, campus and maintenance to ensure they are running to plan and have minimum impact on the terminal operation
- Liaise with maintenance, commercial and other internal and external stakeholders on operational matters to ensure efficient and safe operations at KKIA T5
- Ensure terminal operations are carried out in line with operational policies, processes, and procedures in line with SHAHC policy framework, set standards, GACA, and national/international regulations
- Engage fully with shift staff to ensure a customer focused and aligned operation at KKIA T5
- Ensure that the highest level of service standards are delivered and maintained
- Ensure the safety management system is being fully implemented in relation to day-to-day operations at KKIA T5
- Support the planning of special events and ensure the effective and efficient management of operations consistently on a shift basis during these times
- Produce daily/shift reports and ensure that any issues that arise are followed through to conclusion
- Create and improve the SOPs (standard operating procedures)
- Plan and build the working rosters for all of the operation teams based on the operations needed and the coming events
Projects Manager
Sealtech
11.2014 - 07.2016
- Define and clarify project scope and develop the project plan and the project schedule
- Develop policies and procedures to support the achievement of the project objectives
- Determine the organizational structure of the project team and identify roles, services, and positions
- Coordinating activities across different organizational functions and motivating team members
- Making sure that all the aims and the quality standards of the project are met
- Weekly communication meetings with Team Principals and review their weekly progress reports
- Overseeing the accounting, costing and billing
Operation Performance Team Leader
ZAIN
10.2008 - 05.2013
- Create and develop network performance reports for the top management
- Assure network availability health by daily checking
- Assure that the performance KPI's (key performance indicators) within the SLA (service level agreement)
- Investigate and analyze for any incident which affects the network performance and provide full support to solve it and prepare report for the analysis
- Responsible for the network optimization activities to ensure that the network meets KPI thresholds mainly on service accessibility (CSSR, block rate), retain ability (CCR, drop rate)
- Supervising the performance department in all contracting companies (Nokia Semen's, Huawei and ZTE) to ensure that the work and reports give the accurate vision of the network status
Education
MBA - Master of Business Administration
Guglielmo Marconi University
11.2019
Bachelor of Engineering - Industrial Engineering
King Saud University
Riyadh, Saudi Arabia06.2008
Post - Graduate Diploma of Management - undefined
Geneva Business School
12.2018
Airport Operations Diploma - undefined
Airports Council International
09.2019
English courses - advanced level
Notre Dame University of Maryland
Maryland state, United States11.2014
Skills
- Leadership
- Communication
- Self-motivation
- Decision Making
- Adaptability
- Problem Solving
- Analytical skills
- Time management skills
- Project management skills
- Management skills
- Interpersonal and leadership skills
- Critical thinking
- Decision-making skills
- Communication and Conceptual skills
- Computer skills
- Creative thinking skills
- Planning and scheduling skills
- Operational excellence
- Workforce planning
- Strategic planning and execution
- Operational efficiency
- Performance analysis
- Process improvement
- Business management
Personal Information
- Hobbies: Travel, Volley Ball, Reading
- Date of Birth: 12/21/83
- Nationality: Saudi
- Marital Status: Married
Certification
Leadership Program
Getting Things Done
Leadership Development Program
Finance for Non Finance Professionals
Problem Solving and Decision Making
Airports Management
Airports Business Operations
Management Skills
Presentation Skills
Advanced Excel
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Senior Director of Operations
Takamol Holding
10.2019 - Current
Terminal Operations Manager
King Khalid Int'l Airport- Terminal 5
07.2016 - 10.2019
Projects Manager
Sealtech
11.2014 - 07.2016
Operation Performance Team Leader
ZAIN
10.2008 - 05.2013
Bachelor of Engineering - Industrial Engineering
King Saud University
Post - Graduate Diploma of Management - undefined
Geneva Business School
Airport Operations Diploma - undefined
Airports Council International
English courses - advanced level
Notre Dame University of Maryland
MBA - Master of Business Administration
Guglielmo Marconi University
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