Abrar Lalem
Riyadh,KSA
Summary
Dynamic and influential presenter with a proven track record in visual merchandising and client relations. Adept at product demonstration, showcasing extensive product knowledge to drive sales through effective upselling techniques and closing strategies. Resilient under pressure, excels in customer service and confident communication. Career goal: to continue enhancing sales performance and customer satisfaction in a challenging retail environment.
Overview
14
14
years of professional experience
Work history
Senior Sales Consultant
Moder Electronics (Sony Consumer Audio & Video)
Riyadh, Saudi Arabia
01.2011 - 03.2025
- Monitored competitors' activities, staying ahead of industry trends.
- Resolved customer complaints promptly, maintaining company reputation.
- Reduced operating costs by implementing cost-effective solutions.
- Achieved targets consistently while working under tight deadlines.
- Increased brand visibility by delivering engaging sales presentations.
- Developed new sales tactics, resulting in increased market share.
- Drove revenue growth by identifying upselling and cross-selling opportunities
- Boosted customer satisfaction with personalized care and follow-ups.
- Established strong relationships with customers for improved retention rates.
- Applied effective selling techniques, achieving up to 100% of monthly sales quota.
- Minimized customer complaints by identifying and promptly escalating performance issues to Senior Sales Manager.
- Drove sales generation, finding potential customers through networking, cold calling and industry research.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Skills
- Influential presenter
- Resilient under pressure
- Confident communicator
- Visual merchandising
- Client relations
- Product demonstration
- Product knowledge
- Excel spreadsheets
- Upselling techniques
- Sales closing techniques
- Customer Service
Languages
English
Advanced
Arabic
Advanced
Affiliations
- Watching Football
Timeline
Senior Sales Consultant
Moder Electronics (Sony Consumer Audio & Video)
01.2011 - 03.2025
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