Abubakr Abdalla

Operation Management /Contact Center Operation/ Team Leader & FTTX Service Delivery Operations Specialist

Riyadh

Summary

Detail-oriented [Technical Support Broadband DATA & FTTH]

with extensive experience in telecommunications, retail and customer service.

Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 3 support knowledge.

Skilled [ Field Experience & Quality Assurance Team ] with broad base of experience in technical support and operations.

Resolves problems quickly, delivering high levels of customer satisfaction.

Excellent knowledge of [Skill].

years of professional experience

years of post-secondary education

Etihad Etisalat Mobily

Riyadh

07.2019 - 07.2022

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Increased customer satisfaction by resolving issues.
Saved $[] by implementing cost-saving initiatives that addressed long-standing problems.
Proved successful working within tight deadlines and fast-paced atmosphere.

Aptech Computer Education,

Khartoum, Sudan

11.2009 - 11.2011

Improving Customer Experience

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Etihad Etisalat Mobily

07.2019 - 07.2022

Aptech Computer Education,

11.2009 - 11.2011

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