Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abubakr Abdalla

Operation Management /Contact Center Operation/ Team Leader & FTTX Service Delivery Operations Specialist
Riyadh

Summary

Detail-oriented [Technical Support Broadband DATA & FTTH]

with extensive experience in telecommunications, retail and customer service.

Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 3 support knowledge.


Skilled [ Field Experience & Quality Assurance Team ] with broad base of experience in technical support and operations.

Resolves problems quickly, delivering high levels of customer satisfaction.

Excellent knowledge of [Skill].

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Service Verification Sr. Officer

Etihad Etisalat Mobily
Riyadh
07.2019 - 07.2022
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased customer satisfaction by resolving issues.
  • Saved $[] by implementing cost-saving initiatives that addressed long-standing problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Science - Software Engineering

Aptech Computer Education,
Khartoum, Sudan
11.2009 - 11.2011

Skills

Improving Customer Experience

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Timeline

Service Verification Sr. Officer

Etihad Etisalat Mobily
07.2019 - 07.2022

Bachelor of Science - Software Engineering

Aptech Computer Education,
11.2009 - 11.2011

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Abubakr AbdallaOperation Management /Contact Center Operation/ Team Leader & FTTX Service Delivery Operations Specialist