ABULLAH ZABEN ABULLAH ALOTAIBI

Riyadh,KSA

Summary

Strategic IT professional brings solid record of high-quality performance in fast-paced environments. Adept at communicating with cross-functional teams to implement solutions. Possesses strong judgment and reasoned thinking. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

year of professional experience

Work History

IT support engineer

othaim market head office

Riyadh, Riyadh Region

07.2018 - 07.2019

Supported various operating systems and server technologies.
Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
Planned and coordinated successful data migrations from Windows Server
Performed preventative maintenance and remedial repairs on authorised peripheral equipment,
Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
Installed multiple platform workstations, such as Linux, Windows macOS, and, to test hardware and software compatibility.

Education

GCSEs - it technical support

College of Technology, Riyadh, Riyadh Region

02.2014 - 01.2017

Skills

Vmware
Remote access technology
Office 365
Active Directory
Backup tools
Eset smart antivirus server
MS Exchange

Network troubleshooting
Local workstations
Windows Server
Network configuration
Firewalls and endpoint security
Security technologies
Troubleshooting network issues

Languages

English

Advanced

Timeline

IT support engineer - othaim market head office