ADAM HEASMAN

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Promoted company brand and unique offerings through personalized customer service.
• Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
• Increased Agency software usage to Healthcare Professionals Australia-wide

Wow-carry.com was created as an online market selling digital services within an online game. This started as a way of income outside of my part time Jobs at Australian Beerpong League and It's Fresh. This later became my full time job in February 2017 to cater for my clientele primarily based in the United States.

During this time I learnt how to manage my business in its entirety, file tax and use software such as wordpress to design, edit and continuously update wow-carry.com to stay competitive in the forever changing online gaming market. While Wow-carry.com was a success in the short term, the business did not grow and there was little to no career path opportunities within the industry.

• Conducted research to address shipping errors and packaging mistakes
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
• Monitored and reported on transportation costs and properly filed shipping documents
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

• Judged performance in sporting events by declaring winners and awarding points
• Collaborated and consulted with officiating teams to coordinate responses, discuss violations and implement resolutions
• Maintained professionalism when attending charity, sporting and media events as team representative.

• Received incoming supplies and stocked in correct locations
• Merchandised over-the-counter goods and rotated stock
• Verified order information against computer database
• Greeted customers and responded to questions in friendly and knowledgeable way
• Counted and labeled prescriptions with correct item and quantity
• Assisted pharmacy staff in preparing medications and filling orders
• Kept pharmacy counter and related areas clean, neat and organized.