Ahlam Almawash
Senior Specialist HR and Admin
Riyadh
Summary
Developed skills in leadership and team coordination within collaborative environment, ready to transition into new field. Demonstrated ability to manage projects and drive organizational success by fostering culture of efficiency and teamwork. Seeking opportunities to leverage these transferable skills to contribute meaningfully in new role.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Language
Work History
Senior Specialist HR and Admin
National Security Services Company (SAFE)
Riyadh, Saudi Arabia
05.2025 - Current
- Identified critical areas for improvement in HR and administrative processes and implemented effective strategies to achieve organizational goals.
- Led change initiatives through quality-focused approaches to support both short-term and long-term operational objectives.
- Built strong relationships with employees and stakeholders by providing exceptional support and proactive communication.
- Enhanced team productivity and efficiency by implementing streamlined project and task management strategies.
- Developed and refined HR policies and procedures to improve recruitment, onboarding, and employee engagement.
- Managed employee relations to foster a positive and collaborative work environment.
- Oversaw administrative operations to ensure smooth and efficient business functions.
- Coordinated training and development programs to support continuous staff growth and performance improvement.
Admin & Shared Services Asst. Director
WTW Insurance Brokerage Company LLC
02.2025 - 04.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked on managing contracts, procurement processes, and government portals.
- Handled contract negotiations, vendor management, and ensured compliance with regulations.
- Led procurement activities, including sourcing, purchasing, and maintaining supplier relationships.
- Managed and navigated various government websites for documentation and official procedures.
- Assisted the CEO in daily operations and strategic decision-making.
- Provided support to the HR team in employee relations, and administrative tasks.
- Coordinated with STC to issue and activate SIM cards for company employees, and submitted invoices to the finance department.
- Supervised the production of company print materials, including business cards, exit cards, and official documents.
- Managed interactions with government platforms and handled official procedures through various e-government websites.
Assistant Administration Affairs Country Leader
Marsh Arabia Insurance Brokers LLC.
Riyadh, Saudi Arabia
03.2024 - 01.2025
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within organization.
- Led cross-functional teams to achieve company-wide goals, fostering culture of collaboration and innovation.
- Assisted with HR operations.
- Relationship Manager with Outsource Companies.
Employee Relationship Specialist
Marsh Arabia Insurance Brokers LLC
Riyadh, Saudi Arabia
04.2021 - 02.2024
- Working in the head office with the ability to collaborate closely with executive departments, including Finance, Operations, and Business Development.
- HR Operation "Onboarding, Termination, Archives".
- Collecting and analyzing employees data.
- Resolved problems, improved operations and provided exceptional service
- Employees Services, manage over 200 employee services.
- Medical Insurance.
- Vacation Processing.
- Dealing with the government affair: "GOSI, MUDAD, HRDF, Qiwa, Muqeem, Riyadh Chamber...."
- Issue all types of letters.
- Financial Academy (IFCE Certificate): Register Employee in IFCE Exam, and issue certificate.
HR Assistant
Patek Philippe
Riyadh, Saudi Arabia
01.2021 - 04.2021
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Direct Marketing Manager
Marcom Arabia
Riyadh, Saudi Arabia
02.2018 - 12.2020
- Established key performance metrics for marketing programs, analyzed campaign performances and adjusted strategies and tactics to increase productivity.
- Directed online marketing initiatives by supervising revamp of company website and online advertising campaigns.
- Managed B2C direct marketing tactics to drive revenue for remarketing efforts.
- Coordinated list orders from both list vendors and client internal CRM teams to support direct mail programs.
- Also working as Call Center Supervisor managed over 300 customer calls per day, Events Organizer and Registration Manager.
Events Project Manager
Marcom Arabia
Riyadh, Saudi Arabia
02.2018 - 12.2020
- Continuously updated knowledge of industry trends and best practices for event management through participation in conferences, workshops, and online forums.
- Collaborated closely with creative teams to develop visually appealing presentations and promotional materials for events.
- Organized large-scale corporate events, consistently exceeding client expectations in terms of quality and value for money.
- Maximized event attendance by creating targeted marketing campaigns across multiple platforms.
- Oversaw successful execution of various events, from conception to completion, while ensuring all client objectives were met or exceeded.
- Delivered outstanding results on tight timelines by efficiently multitasking under pressure while maintaining a keen attention to detail.
CRM Supervisors
Marcom Arabia
Riyadh, Saudi Arabia
02.2018 - 12.2020
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Created customer support strategies to increase customer retention.
- Managed approximately more than 50 incoming calls, and emails per day.
English Teacher
Alnobalaa Schools Complex
Riyadh, Saudi Arabia
03.2015 - 05.2017
- Prepared and implemented lesson plans covering required course topics.
- Developed innovative lesson plans to engage students in English language learning.
- Kept classroom organized, clean and safe for students and visitors.
Education
Bachelor of Arts - English Language And Literature
King Saud University
Riyadh 03.2008 - 01.2014
Skills
Leadership and Teamwork
Timeline
Senior Specialist HR and Admin
National Security Services Company (SAFE)
05.2025 - Current
Admin & Shared Services Asst. Director
WTW Insurance Brokerage Company LLC
02.2025 - 04.2025
Assistant Administration Affairs Country Leader
Marsh Arabia Insurance Brokers LLC.
03.2024 - 01.2025
Employee Relationship Specialist
Marsh Arabia Insurance Brokers LLC
04.2021 - 02.2024
HR Assistant
Patek Philippe
01.2021 - 04.2021
Direct Marketing Manager
Marcom Arabia
02.2018 - 12.2020
Events Project Manager
Marcom Arabia
02.2018 - 12.2020
CRM Supervisors
Marcom Arabia
02.2018 - 12.2020
English Teacher
Alnobalaa Schools Complex
03.2015 - 05.2017
Bachelor of Arts - English Language And Literature
King Saud University
03.2008 - 01.2014
Certifications
- Primary and Secondary Care W / AED from Emergency First Response (EFR).
- Care Of Children from Emergency First Response (EFR).
- Intelligent management of human resources from Hafiz Higher Training Institute.
- Microsoft Excel from Doroob.
Volunteer
Participated as a Volunteer in the International March heart-savior (CPR) campaign in Riyadh 2019.
Skills
- Leadership and Teamwork.
- Flexible and Creativity in Work.
- Professional Development.
- Time management.
- Skilled in [Windows, Mac, Microsoft Offices].
Languages
Arabic Native Language
English Highly proficient