Ahmad Abu Basha
Riyadh
Summary
Dynamic hospitality operations leader with 18+ years of experience across hospitality, F&B, wellness, and events management in Lebanon and Saudi Arabia. Skilled in driving service excellence, leading high-performing teams, and optimizing operations to enhance guest satisfaction. Currently pursuing PMP certification to strengthen project coordination expertise. Open to opportunities in hospitality management, events, or project coordination
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mystery Shopper
GWR Consulting
04.2024 - Current
- Conduct on-site visits and evaluate customer service performance across hospitality and retail venues according to client guidelines
- Prepare detailed and objective reports based on findings, ensuring insights support client goals and continuous service improvement
- Collaborate with consulting teams to analyze operational gaps and recommend strategies that enhance overall customer experience
- Contribute to developing quality assurance frameworks and best practices that align with brand and industry standards
Advanced Coach, Hospitality Focus
CORE Life
01.2023 - Current
- Lead the integration of hospitality principles within fitness operations, mentoring coaches to deliver exceptional guest experiences on the gym floor
- Collaborate with fitness, marketing, and F&B departments in planning and executing member events, ensuring seamless coordination and brand consistency
- Support recruitment, onboarding, and professional development of coaching staff, maintaining service excellence standards
- Deliver personalized training sessions while promoting a culture of wellness, engagement, and hospitality driven service with VVIP clients
Fitness Manager
Rhythm Calisthenics – Perfect Body Company
10.2020 - 12.2022
- Managed daily gym operations and led a team of professional trainers, overseeing recruitment, interviews, and team evaluations
- Organized and led international calisthenics competitions and events, coordinating with sponsors, athletes, and media partners
- Implemented hospitality-focused service protocols for VIP and VVIP clients, ensuring premium experience and member satisfaction
- Supervised staff performance, training schedules, and event logistics to maintain smooth, client centered operations
Restaurant Floor Supervisor
Awani Restaurants
11.2019 - 12.2020
- Supervised a team of over 30 staff, overseeing daily restaurant operations, table service standards, and shift coordination
- Ensured smooth communication between kitchen, service, and management teams to maintain consistency in service delivery
- Trained and mentored floor staff in guest engagement, upselling techniques, and handling guest feedback professionally
- Supported management in planning and executing promotional events and special service arrangements for VIP guests
Event Manager
Hospitality Services - Global Hospitality
04.2017 - 09.2019
- Led event planning, logistics, and on-site execution for corporate, hospitality, and lifestyle events
- Managed vendor relationships, contracts, and client communications to ensure seamless project delivery
- Oversaw budgets, schedules, and cross-department coordination to deliver high-standard hospitality events
Restaurant Manager
Leil Nhar by Food Kapital Holding
09.2016 - 11.2018
- Directed restaurant operations, staffing, and service standards to maintain a consistent guest experience
- Managed budgets, purchasing, and cost control while ensuring alignment with financial and brand goals
- Conducted performance reviews, staff coaching, and training programs to maintain high operational efficiency
Team Leader
Leil Nhar by Food Kapital Holding
08.2015 - 08.2016
- Led daily restaurant operations and supervised service staff to ensure smooth shift performance
- Supported management in team training, service quality control, and workflow organization
- Acted as a liaison between staff and management to maintain effective communication and service delivery
Additional Events & Hospitality Experience
F&B, Events, Catering, Beach Resorts
06.2007 - 09.2014
- Gained in-depth experience in hospitality operations and VIP service standards at renowned beach clubs such as Orchid and Lazy B
- Contributed to event execution and ensured guest service excellence at venues such as Awtar Club and Forum de Beyrouth
Chef de Rang
Liza Restaurant
09.2012 - 02.2013
- Condé Nast Traveler included Liza Beirut in its list of the "World’s Most Beautiful Fine Dining Restaurants in the World"
- Delivered luxury service for VIP and VVIP guests
- Maintained an on time service rate and professionally resolved guest issues
Education
Professional Preparation Diploma - Project Management
EYouth Learning
Bachelor's Degree - Hospitality and Events Management
AUL
Lebanon01.2025
Advanced F&B Management Course - Food & Beverage Management
LinkedIn
04-2025
Associate's Degree - Certified Personal Trainer (CPT)
ISSA
United States01-2021
Associate's Degree - Bodyweight & Weighted Exercise Discipline
KOW
Germany01-2022
Skills
- Strategic Planning
- Leadership and Team Management
- Service Excellence
- Brand Management
- Conflict Resolution
- Guest Experience
- Event Planning & Budget Control
- Crisis Management
Certification
- First Aid/CPR Certified
LANGUAGES
Arabic Native
English Proficient
Timeline
Mystery Shopper
GWR Consulting
04.2024 - Current
Advanced Coach, Hospitality Focus
CORE Life
01.2023 - Current
Fitness Manager
Rhythm Calisthenics – Perfect Body Company
10.2020 - 12.2022
Restaurant Floor Supervisor
Awani Restaurants
11.2019 - 12.2020
Event Manager
Hospitality Services - Global Hospitality
04.2017 - 09.2019
Restaurant Manager
Leil Nhar by Food Kapital Holding
09.2016 - 11.2018
Team Leader
Leil Nhar by Food Kapital Holding
08.2015 - 08.2016
Chef de Rang
Liza Restaurant
09.2012 - 02.2013
Additional Events & Hospitality Experience
F&B, Events, Catering, Beach Resorts
06.2007 - 09.2014
Professional Preparation Diploma - Project Management
EYouth Learning
Bachelor's Degree - Hospitality and Events Management
AUL
Advanced F&B Management Course - Food & Beverage Management
LinkedIn
Associate's Degree - Certified Personal Trainer (CPT)
ISSA
Associate's Degree - Bodyweight & Weighted Exercise Discipline
KOW