AHMAD ALI
Riyadh,Saudi Arabia
Summary
Dedicated IT support professional with 8 Years Experience in equipment maintenance, software installation, and anti-virus management. Proven ability to provide end-user training and support, coupled with remote desktop assistance and IT support ticket management.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
IT Support
Jeraisy Group (Saudi Ports Authority Project)
Riyadh, Saudi Arabia
2023.11 - 2026.01
- Resolved 95-99% of tickets within SLA, boosting uptime and user satisfaction.
- Led a system migration or upgrade project (e.g., Windows 10 to Windows 11, or on-premise to cloud) with zero major downtime incidents.
- Delivered timely solutions for complex IT support queries, resulting in improved user satisfaction.
IT Officer
Rock Solid Group
Riyadh, Saudi Arabia
2022.12 - 2023.10
- Created a shared internal knowledge repository, reducing repeat support tickets by 30%.
- Mentored and trained over five junior IT specialists, enhancing team efficiency by 10%.
Education
Diploma - Computer Network Technology
Al-Faisal International Academy
Riyadh 2012.08 - 2014.09
Bachelor's degree - Agricultural Economics
King Saud University
Riyadh 2006.06 - 2012.06
Skills
- Equipment maintenance and software installation
- Anti-virus management
- End-user training and support
- Remote desktop assistance
- User patience and empathy
- IT support ticket management
- Basic Networking
Certification
CCNA Routing and switching 2019
Additional Information
MCSA 2019 COURSE
Timeline
IT Support
Jeraisy Group (Saudi Ports Authority Project)
2023.11 - 2026.01
IT Officer
Rock Solid Group
2022.12 - 2023.10
Diploma - Computer Network Technology
Al-Faisal International Academy
2012.08 - 2014.09
Bachelor's degree - Agricultural Economics
King Saud University
2006.06 - 2012.06