Summary
Work History
Education
Skills
Timeline
Generic

Ahmad Sharahi

Riyadh

Summary

Accomplished IT Manager with a proven track record at Project Manager, enhancing system performance and implementing strategic technology solutions aligned with business goals. Excelled in technical support scheduling and risk mitigation, demonstrating strong problem-solving and documentation skills. Spearheaded training programs at Microsoft Office, significantly improving operational efficiency and team competency.

Work History

IT Manager

Project Manager
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Demonstrated familiarity with latest hardware, software and networking technology.

Teacher Trainer

Microsoft Office
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Performed shelf reading to monitor accurate placement of materials.
  • Used integrated library system to check library materials in and out.
  • Managed circulation services and front desk activities to render excellent service to library patrons.
  • Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.

IT Analyst

Analysis
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Education

Bachelor Of Computer Science -

Prince Sattam University
Alkharj

Skills

  • Technical support scheduling
  • Information confidentiality
  • Risk mitigation planning
  • Documentation and reporting

Timeline

IT Manager

Project Manager

Teacher Trainer

Microsoft Office

IT Analyst

Analysis

Bachelor Of Computer Science -

Prince Sattam University

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Ahmad Sharahi