Summary
Overview
Work history
Education
Skills
Timeline
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Ahmed AL Ahmed

Dammam,Saudi Arabia

Summary

Accomplished IT professional with extensive expertise in IT infrastructure planning, governance, and project management. Deliver many project with different client, Demonstrates strong capabilities in hardware procurement, and risk assessment. Proven track record in vendor negotiation, budget management, and strategic IT planning. Adept at enhancing user experience and ensuring security compliance through effective data governance. Skilled in stakeholder communication and cross-functional collaboration to drive service delivery optimization. Committed to continuous process improvement and quality assurance while fostering team leadership and staff mentoring.
Driven professional with knack for leadership and strategic planning. Skilled in managing IT infrastructure and coordinating teams to achieve project milestones. Committed to leveraging technology to drive organizational success and innovation. Accomplished IT professional with extensive expertise in IT infrastructure planning, governance, and project management. Demonstrates strong capabilities in hardware procurement, and risk assessment. Proven track record in vendor negotiation, budget management, and strategic IT planning. Adept at enhancing user experience and ensuring security compliance through effective data governance. Skilled in stakeholder communication and cross-functional collaboration to drive service delivery optimization. Committed to continuous process improvement and quality assurance while fostering team leadership and staff mentoring.

Driven professional with knack for leadership and strategic planning. Skilled in managing IT infrastructure and coordinating teams to achieve project milestones. Committed to leveraging technology to drive organisational success and innovation.

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work history

IT manager

Samsung E&A Arabia
Khobar, Saudi Arabia
03 2025 - Current
  • Lead the execution of strategic and tactical IT initiatives across department
  • Monitor and evaluate emerging technology relevant to the insurance industry
  • Communicate IT goals and updates across department
  • Provide leadership to on-site IT teams and support staff
  • Create comprehensive documentation for integrated solution, technical specification, user manual, Network diagram, hardware software inventory, and system configuration
  • Up-To-date with emerging technologies and industrial trends to identify opportunities for improvement and innovation within the IT infra
  • Manage relationship with vendors and service providers, ensure compliance with service level agreement
  • Contribute to the development and implementation of IT policy, procedure, and standard
  • Implement necessary measures to overcome project progress blockers and obstacle with potential negative impact on project delivery time and quality
  • Intensive follow-up and monitoring of project stakeholder performance throughout the project and escalate any detected lack of responsibility and negligence observed
  • Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
  • Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
  • Coordinated team efforts for successful project completion within deadlines.
  • Managed IT resources to ensure optimal performance and reduce downtime.
  • Conducted regular system audits to identify potential security risks promptly.
  • Liaised with service users and business managers to meet computing requirements
  • Led information and communications strategy development.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Developed detailed project plans to ensure timely completion of tasks.
  • Provided leadership during crisis situations, resulted in swift resolution without major disruptions.
  • Negotiated contracts with vendors, secured cost-effective services and products.
  • Streamlined communication with stakeholders for effective project delivery.
  • Implemented Agile methodologies to increase team productivity and efficiency.
  • Achieved customer satisfaction by delivering projects within budgetary constraints and timelines.
  • Ensured quality assurance procedures were adhered to, maintaining high standards across all deliverables.
  • Recommended technical solutions to enhance operational efficiency and effectiveness.
  • Managed technology resources within department budgets.
  • Monitored and updated software certifications for full compliance.
  • Streamlined communication with stakeholders, enhancing project transparency.
  • Delivered comprehensive IT services to support business objectives.
  • Managed complex IT projects, ensuring timely delivery.
  • Allocated and managed project resources to keep projects running smoothly and on time.
  • Coordinated with clients to determine requirements for new software applications or changes to existing applications.
  • Monitored project progress and reported to senior management, resolving issues promptly.
  • Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
  • Developed strategic plans, leading to improved IT infrastructure.
  • Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Advised on Information and communications technology policy and process improvements.
  • Success deliver over than 20 Project with different client

IT assistant manager

Samsung E&A Arabia
Khobar, Eastern Province
03.2016 - 03.2025
  • Led troubleshooting efforts to resolve complex technical issues promptly.
  • Coordinated with vendors for procurement of latest hardware and software technologies.
  • Conducted routine audits for compliance with industry standards and regulations.
  • Developed contingency plans to deal with potential IT crises, minimising business disruptions.
  • Collaborated with other department heads for cross-functional projects.
  • Involved in strategic planning sessions to align IT goals with business objectives.
  • Ensured seamless network connectivity by performing regular maintenance tasks.
  • Managed technology resources within department budgets.
  • Maintained system security through regular testing and servicing.
  • Advised on Information and communications technology policy and process improvements.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Successfully delivered on tasks within tight deadlines.
  • Identified potential risks in current IT infrastructure, suggesting necessary upgrades and improvements.
  • Reviewed existing ICT policies periodically; recommended modifications in line with evolving technological trends.
  • Monitored system performance using recognized and agreed criteria.

IT engineer

Samsung E&A Arabia
Jubail, Eastern Province
07.2011 - 03.2016
  • Repaired faulty equipment, resulting in reduced downtime.
  • Devised effective incident reporting system which led to more streamlined handling of IT-related issues across departments.
  • Trained end-users on new applications for increased productivity.
  • Implemented data backup procedures, ensuring information security.
  • Supported roll-out of new operating system across all office computers whilst minimising disruption to staff workflow.
  • Collaborated with other IT professionals to address complex issues effectively.
  • Developed technical documentation for clearer user guidance.
  • Streamlined troubleshooting process for faster problem resolution.
  • Executed troubleshooting and server support in
    both in-person and remote situations.
  • IT Network infra analysis and improvement
  • Solicited commissions for technical advisory
    contracts within
  • Monitored ongoing technical compliance with applicable laws and
  • Monitor the System & Network and respond to
    incident with Technical Reporting
  • Oversaw quality assurance management and
    offered suggested recommendations.
  • Managed use of various types of databases and
    configured, installed and upgraded new ones.
  • Participated in system development life cycle from
    requirements analysis through system
    implementation.
  • IT Infra managment , and Monitoring
  • ISP Coordinator
  • IT Project support
  • IT coordinator
  • Manage ISP

Network administrator

HIT Group
Jubail, Eastern Province
07.2010 - 07.2011
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • ERP System & Active Directory Admin
  • Implemented network security measures to minimize data loss.
  • Recommended development of plans for systems development and Operations.
  • L 2 & L3 Switch install and troubleshooting
  • Backed up company data to distributed storage to avoid massive data loss.
  • Managed data backups and disaster recovery
  • Operations to comply with business continuity initiatives.
  • · Maintained applications to keep software current with necessary software updates and upgrades.
  • Designed detailed network diagrams using CAD software which facilitated easier troubleshooting.
  • Rectified network issues quickly to minimise downtime.

Network technician

Alzami
Khobar, Saudi Arabia
09.2008 - 07.2010
  • Provided technical support to staff, resolved all reported issues swiftly.
  • Installed networking equipment for improved connectivity in various offices.
  • Assured seamless data flow with efficient network configuration.
  • Improved network performance by regularly conducting system audits.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
  • Installed cabling, wireless routers and telephone
    systems for data communications networks.
  • Operated 4-pair test equipment to terminate
    network cabling at blocks and routing points.
  • Performed system patches, service packs, hot fixes
    and new security configurations.
  • Supported users both local and by phone with
    problem resolution and education
  • Basic routing and Switch configuration
  • Configured rack server network hardware
    considering rail depth, hardware mounting and
    cable routing.
  • Identified and immediately resolved issues with
    network devices.
  • Troubleshot hardware and software to determine
    and rectify network problems.

Education

Bachelor of Information Technology - IT

Saudi Electronic University
Dammam, Eastern Province
05.2016 - 08.2021

Diploma - Network Technology

AL Khaleej Training Center
Khobar
03.2006 - 07.2008

Skills

  • IT infrastructure planning
  • IT governance
  • Hardware procurement
  • Staff mentoring and training
  • Data centre management
  • Risk assessment capabilities
  • Vendor negotiation
  • Budget management
  • Technical leadership
  • Data governance
  • Security compliance
  • Enterprise Resource Planning
  • IT project management
  • Networking expertise
  • Stakeholder communication
  • Business continuity planning
  • Vendor relationship management
  • User experience enhancement
  • Communication proficiency
  • Service delivery optimisation
  • Strategic it planning
  • Team Leadership
  • Conflict Resolution
  • Strategic planning
  • Quality Assurance
  • Inventory management
  • Project Management
  • Process Improvement
  • Budgeting and forecasting
  • Analytical-thinking
  • Technical troubleshooting
  • Emotional intelligence
  • Cross functional collaboration
  • Systems integration
  • Technical communication
  • Strategic thinking
  • Client engagement
  • Time-management
  • Business acumen
  • Negotiation

Timeline

Bachelor of Information Technology - IT

Saudi Electronic University
05.2016 - 08.2021

IT assistant manager

Samsung E&A Arabia
03.2016 - 03.2025

IT engineer

Samsung E&A Arabia
07.2011 - 03.2016

Network administrator

HIT Group
07.2010 - 07.2011

Network technician

Alzami
09.2008 - 07.2010

Diploma - Network Technology

AL Khaleej Training Center
03.2006 - 07.2008

IT manager

Samsung E&A Arabia
03 2025 - Current

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Ahmed AL Ahmed