AHMED ALSHEHRI
Summary
Customer-focused professional with background in delivering exceptional service in fast-paced environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills. Skilled in building rapport and maintaining positive client relationships.
Overview
13
13
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Customer Service Specialist
Arabian Calcium Carbonate Company
01.2024 - Current
- Ensured customer satisfaction by promptly addressing queries and concerns.
Customer Service Specialist
Al Yusr Leasing and Finance Company
05.2014 - 05.2023
- Addressed after-sales issues, promoting repeat business.
- Delivered excellent service to enhance client retention rate.
Administrative Assistant
Al-Muhaidib Contracting Company
07.2012 - 03.2014
- Managed daily office operations, improving overall workflow efficiency.
Education
Bachelor's - Health Services and Hospitals Management
King Abdulaziz University
Jeddah05.2018
Skills
- Digital communication tools
- Complaint management
- Problem-solving
- Customer needs analysis
- Creative problem solving
- Decision making capacity
- Order processing
- Sales expertise
Certification
- Saudi Commission for Health Specialties Classification
- English language course level 8
- Data entry and word processing
- Customer service course to deal professionally
- Occupational safety and health course according to the US OSHA standards
Languages
Arabic
Native language
English
Elementary (A2)
Timeline
Customer Service Specialist
Arabian Calcium Carbonate Company
01.2024 - Current
Customer Service Specialist
Al Yusr Leasing and Finance Company
05.2014 - 05.2023
Administrative Assistant
Al-Muhaidib Contracting Company
07.2012 - 03.2014
Bachelor's - Health Services and Hospitals Management
King Abdulaziz University
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