Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

AHMED ALSHEHRI

Summary

Customer-focused professional with background in delivering exceptional service in fast-paced environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills. Skilled in building rapport and maintaining positive client relationships.

Overview

13
13
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work history

Customer Service Specialist

Arabian Calcium Carbonate Company
01.2024 - Current
  • Ensured customer satisfaction by promptly addressing queries and concerns.

Customer Service Specialist

Al Yusr Leasing and Finance Company
05.2014 - 05.2023
  • Addressed after-sales issues, promoting repeat business.
  • Delivered excellent service to enhance client retention rate.

Administrative Assistant

Al-Muhaidib Contracting Company
07.2012 - 03.2014
  • Managed daily office operations, improving overall workflow efficiency.

Education

Bachelor's - Health Services and Hospitals Management

King Abdulaziz University
Jeddah
05.2018

Skills

  • Digital communication tools
  • Complaint management
  • Problem-solving
  • Customer needs analysis
  • Creative problem solving
  • Decision making capacity
  • Order processing
  • Sales expertise

Certification

  • Saudi Commission for Health Specialties Classification
  • English language course level 8
  • Data entry and word processing
  • Customer service course to deal professionally
  • Occupational safety and health course according to the US OSHA standards

Languages

Arabic
Native language
English
Elementary (A2)

Timeline

Customer Service Specialist

Arabian Calcium Carbonate Company
01.2024 - Current

Customer Service Specialist

Al Yusr Leasing and Finance Company
05.2014 - 05.2023

Administrative Assistant

Al-Muhaidib Contracting Company
07.2012 - 03.2014

Bachelor's - Health Services and Hospitals Management

King Abdulaziz University
AHMED ALSHEHRI