AHMED ABDULLAH Haqlan
Riyadh,Saudi Arabia
Summary
A dynamic and dedicated professional with two years of experience in the tourism and hospitality sector.
Currently working at Al-Romancia Company as a Customer Service Supervisor. A graduate of the Higher Institute of Tourism and Hospitality, specializing in Hospitality and Restaurant Management.
I have participated in organizing official events, activities, conferences, receptions, and celebrations both within and outside the institute. I also received the "Outstanding Trainee" certificate for May 2025 from the Higher Institute of Tourism and Hospitality. I have experience in supervising operations, ensuring exceptional guest experiences, and leadership. I have also worked in several hotels, including Raghadan View Hotel in Al-Baha as a receptionist for three months and Golden galaxies Hotel in Al-Baha for two years.
Overview
2
2
years of professional experience
Work history
مشرف خدمة عملاء
Al Romansiah Company
Riyadh, Saudi Arabia
02.2026 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Oversaw daily operations to achieve high productivity levels.
- Improved communication skills amongst staff through regular workshops and training sessions.
- Controlled team performance by organising daily tasks and responsibilities.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Enhanced customer service delivery by providing training to new staff members.
- Developed rapport with clients to foster positive relationships and improve loyalty.
- Increased efficiency with development and implementation of new policies.
- Monitored quality control standards to maintain excellent service provision.
Production supervisor
Al-Romansiah Company
Al-Bahah, Saudi arbia
02.2024 - 02.2026
I have two years of experience as a production supervisor at Al-Romancia Company.
receptionist
Raghadan View Hotel
AL-Baha, Saudi arebia
10.2025 - 01.2026
Managing telephone calls, resulting in efficient and seamless communication within the hotel.
Managing the task allocation process to ensure quality, excellence, and success.
Welcoming and greeting guests.
Earning guest trust and loyalty.
Representing the hotel at any event or conference held in the city.
Administrative receptionist
Golden galaxies hotel
Al-Bahah, Saudi arbia
01.2024 - 12.2025
I contributed to completing administrative tasks, which improved the overall performance of the office.
I ensured that company brochures and promotional materials were updated and ready for potential clients.
I collaborated with team members in organizing hotel events, which boosted team spirit and morale.
I welcomed VIP guests.
I ensured that company brochures and promotional materials were updated and ready for potential clients.
I collaborated with team members in organizing hotel events, which boosted team spirit and morale.
I welcomed VIP guests.
Education
Higher National Diploma - Hospitality and Restaurant Management
Higher Institute of Tourism and Hospitality HTMI
Al-bahahSkills
- Leadership
- Customer Focus
- Inventory Management
- Problem-Solving
- Time Management
- Empathy
- F&B Service
- Cost Control
- HACCP
- Event Planning
- Safety Procedures
- Communication Skills
- Staff Scheduling
- Teamwork
- POS System
- Menu Planning
- Fine Dining Service
- Event Banquet Management
- FOOD SAFETY HYGIENE AND HACCP PRINCIPLES
- Project Scope Management
- Intellectual Property and Sustainability
LANGUAGES
English
Arabic
COURSES
- HARVARD UNIVERSITY - Leadership foundational Principles - Apr 2024
- Customer Service -professional interaction - Feb 2025
- Quality and Safety Basics for Recreational Events - Jan 2024
- Introduction in the information technology - May 2023
- Web Application Development - Jun 2023
- Leadership Skills - Jan 2024
- The Fundamentals of Event management - Jan 2024
- Basics of management - Jan 2024
- Management and Operation Restaurants and Cafes - Feb 2025
- UNIVERSITY KING ABDULAZIZ - Tourism and Saudi Vision2030 - Jul 2025
- KING FAISAL UNIVERSITY - Mental Health in the Workplace - Jul 2025
- Customer Service How to Deal with Consumers - Aug 2025
- Hospitality Managment Studies -Hotel Operations - Dec 2023
- ISO9001:2015 Quality Management System QMS - Mar 2024
- HTMI - FOOD SAFETY HYGIENE AND HACCP PRINICPLES - Aug 2025
- Tourism Projects Management - Aug 2025
- Risk management - Aug 2025
- Supply and Logistics Management - Aug 2025
- Sigma 6 - Aug 2025
- Train of Trainers TOT - Sep 2025
- Time management - Sep 2025
- Customer Service - Sep 2025
Timeline
مشرف خدمة عملاء
Al Romansiah Company
02.2026 - Current
receptionist
Raghadan View Hotel
10.2025 - 01.2026
Production supervisor
Al-Romansiah Company
02.2024 - 02.2026
Administrative receptionist
Golden galaxies hotel
01.2024 - 12.2025
Higher National Diploma - Hospitality and Restaurant Management
Higher Institute of Tourism and Hospitality HTMI