Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Ahmed Ashour

Ahmed Ashour

Riyadh,Saudi Arabia

Summary

Detail-oriented Network Engineer with 15 years of experience and strong background in Network technologies, change control and project management.
Accomplished Network operation and change manager with proven success in service delivery. Focused on maintaining Network, modernize the setup and discover the required enhancement

Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record

Overview

16
16
years of professional experience

Work history

Resident Engineer Sr Manager

Juniper Networks
Riyadh, Riyadh Region
11.2019 - Current
  • Leading Change Management function in Saudi Telecom Company.
  • Team coaching, development and enhance their product and service knowledge, technical insight and time management.
  • Leading Engineers in mega project delivery, design stage engagement and overseeing migration strategy for smooth transition.
  • Adhered to Scope of Works and Change Requests by monitoring contractor activities.
  • Performed reactive breakdown maintenance in accordance with agreed service levels.
  • Monitored KPIs and implemented swift change management to address potential delays.
  • Identified and engaged key stakeholders, fostering relationships and communicating change benefits.
  • Established and maintained KPIs, providing regular reports and updates to senior management.
  • Led collaborative efforts with senior leadership to implement change strategies aligned with business goals.
  • Led and motivated talented project teams, achieving targets within stipulated deadlines.
  • Identified and mitigated risks proactively, promptly addressing potential issues to minimise disruptions.
  • Developed analytics tools to track project progress and impact.
  • Reduced costs by allocating site resources and subcontractors for strict budget controls.
  • Minimised accidents and incidents with comprehensive health and safety procedures.

Resident Engineer Manager

Juniper Networks
Riyadh, Riyadh Region
07.2013 - 06.2016
  • Leading team for 30 certified Engineers in STC Network Operation Center.
  • Leading Performance Engineering Team to insure optimum service implementation and delivery.
  • Conducted technical audits of service delivery, performance and documentation within maintenance department.
  • Enhanced Customer value by proactively highlighting any additional work to clients and line manager when performing routine maintenance.
  • Deliver technical presentations and lead delivery customer meetings.
  • Handling customer escalation and adherence to customer SLA and KPIs.

NOC Team Leader

Meatech
Riyadh, Riyadh Region
12.2011 - 07.2013
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and customer feedback to facilitate professional development.

Senior network engineer

BTC
Riyadh, Riyadh Region
01.2008 - 09.2011
  • Maintain Saudi-Net (ISP) core Network nodes and services
  • Maintain Saudi Telecom Company International Gateways (IGW)
  • Build and implement required infrastructure at Viva-Bahrain IGW network
  • Achieved high levels of customer satisfaction by effectively monitoring service levels and contract compliance.

Education

Bachelor of Engineering - Computer Engineer

Misr University of Science And Technology , Misr University Of Science And Technology
2001 - 2006

Skills

  • High-value project management
  • Vendor sourcing
  • Communication
  • Risk management
  • Time Management
  • Problem solving
  • leadership
  • Process Improvement

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Resident Engineer Sr Manager - Juniper Networks
11.2019 - Current
Resident Engineer Manager - Juniper Networks
07.2013 - 06.2016
NOC Team Leader - Meatech
12.2011 - 07.2013
Senior network engineer - BTC
01.2008 - 09.2011
Misr University of Science And Technology - Bachelor of Engineering, Computer Engineer
2001 - 2006

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Ahmed Ashour