AHMED BUJBARA
Dammam,Saudi Arabia
Summary
Accomplished IT professional with expertise in ITSM processes and ITIL framework, adept at adapting to new technologies and systems installation. Demonstrates strong technical leadership in cybersecurity protocols, IT infrastructure development, and vendor negotiation. Proven ability to manage client relations and stakeholder liaison while overseeing budget administration and ensuring effective IT governance. Committed to advancing organisational goals through strategic application of skills in technical leadership and vendor negotiation.
Overview
10
10
years of professional experience
1
1
Certification
Work history
IT administrator
Saudi Mechanical Industries
Dammam, Eastern Province
07.2021 - 12.2025
- Managed vendor relationships for procurement of hardware and software products ensuring cost-effective purchases.
- Evaluated new technology options and recommended appropriate upgrades to meet business needs.
- Prepared IT reports for management review detailing system usage statistics and recommended improvements.
- Investigated problems with hardware and software to trace faults.
- Conducted regular audits, ensuring compliance with set ICT policies and standards.
Technical support engineer
Fawaz Alhokair Group
Riyadh, Riyadh Region
03.2020 - 03.2021
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
- Ensured compliance with company policies during installation and configuration of new systems or software applications.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
IT specialist
ARABIC BUILDING SUPPORT & REHABILITATION CO.LTD
Khobar
02.2018 - 02.2020
- Trained staff on new IT systems for improved productivity.
- Troubleshot hardware issues, ensuring minimal downtime.
- Installed new hardware components for better computing power and efficiency.
- Implemented a comprehensive disaster recovery plan to safeguard valuable data.
IT support technician
Abdullah Fouad Group
Khobar, Eastern Province
08.2015 - 02.2016
Education
Bachelor - Computer Information Systems
University of King Fisal University
Skills
- ITSM processes
- ITIL framework
- Cybersecurity protocols
- Client relations
- Budget administration
- IT infrastructure development
- Vendor negotiation
- IT governance understanding
- Technical leadership
Certification
- CCNA Cisco Certified Network Associate (Cisco)
- CEH Certified Ethical Hacker (EC-Council)
- ISO 27001 lead implementer (PECP)
- Diploma in Governance Applications and Internal Auditor Skills (The Saudi Association of Internal Auditors)
Timeline
IT administrator
Saudi Mechanical Industries
07.2021 - 12.2025
Technical support engineer
Fawaz Alhokair Group
03.2020 - 03.2021
IT specialist
ARABIC BUILDING SUPPORT & REHABILITATION CO.LTD
02.2018 - 02.2020
IT support technician
Abdullah Fouad Group
08.2015 - 02.2016
Bachelor - Computer Information Systems
University of King Fisal University