AHMED ELNABKI
Jeddah,KSA
Summary
Dynamic professional with a proven track record in leadership excellence and operational management, driving sales and revenue growth through strategic marketing and promotions. Expertise in customer service excellence, inventory management, and quality assurance compliance ensures seamless retail operations. Adept at people training and development, influential communication, and decision-making proficiency, with a strong focus on P&L accountability. Committed to leveraging technical product understanding to enhance business performance and achieve organizational goals.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work history
Area Manager
New Bon Cafe Company
Jeddah, KSA
2024.05 - Current
- Overseeing the daily operations of 25 stores and events different layout hospitals & kiosk stores ensuring operations run smoothly. deliver exceptional customer experiences while maintaining operational efficiency and profitability. review the products range to ensure that all key quality standards are maintained.
- Collaborated and following up with managers on business plans, KPIS effectively on daily basis, work closely with store managers to maintain standard SOS that enhance quick service and increase footfall, 1:1 with store managers on financial KPIS, enhancing store performance.
- Analyzed sales reports, used data to identify performing & underperforming stores.
- Support recruitment, training, and supervising staff to uphold service standards. engagement, motivate, develop and train the team to ensure succession planning, and a culture that exceeds the very best what they have to offer. manage people performance and set goals to achieve.
- Monitoring inventory levels, doing spot check end of month and implementing cost-control measures work closely with the managers to ensure correct stock levels are available, to assist the operation and no running items.
- Ensuring compliance with health and safety, municipality requirements is maintained, maintaining high standards of hygiene.
- Identified opportunities needing improvement and creating action plan, reporting summary to line manager.
- Conducted store walk-throughs with the manager to discuss FOH & BOH opportunities, including DT, Dine in, quality and stockroom.
- Achieved business plan last quarter 2025 and YTD.
- YTD LFL 2%.
- ATV increased from 14sr to 18sr.
- Food Sales from 12% to 16%.
- Controlled waste from 4% to 1.8%
Multi Unit Manager
Alghanim industries Food and beverages Costa Coffee
Riyadh, Riyadh Region
2022.05 - 2025.04
- - Oversee daily operations of 15 coffee shop locations.
- - Implement strategies to drive sales and improve profitability.
- - Conduct regular site visits to ensure compliance with company standards.
- - Train and develop store managers and staff, fostering a positive work environment.
- - Analyze sales reports and adjust tactics to meet targets.
- Increased area KPI's
- Food sales from 19% to 24%
- ATV from 25sr to 27sr.
- Upsize from 47% to 65%
- ADD Ons from 1.3% to 3.2%
- Handled more than 10 successful events.
- Opened more than 25 new stores in KSA.
Multi Unit Manager
Tim Hortons
Riyadh, Riyadh Region
2021.03 - 2022.04
- Oversee daily operations of 6 stores different layout malls, DT and dine in.
- Following up SOPS with store team and ensure its applied and met brand standard.
- Encourage, motivate and engagement with the team to give them better and enhance best customer service.
- Ensure all stores fully display and maintaining cleanliness.
- Achieved Stores KPIS in terms of Add ons % merchandise % and baked goods %
- All stores in AOR have passed SAI global Audit BY 92%.
Multi Unit Manager
dr. Cafe Coffee
Riyadh, Riyadh Region
2019.04 - 2021.03
- Directed the daily operations of 6 stores and after that handling 14 stores different layout full formats, kiosks, hospitals and corporate.
- Conduct store visits to ensure operations running smoothie consistency in service quality and operational procedures.
- Managed attendance and people development to ensure have enough manpower on the floor.
- Customer satisfaction, food safety and hygiene standards across all stores.
- inventory variances, food cost, control wastage.
- implement marketing strategy all the stores to meet campaign plan.
Store Manager
Pizza inn
Riyadh, KSA
2014.01 - 2019.03
- Managed day to day operations of high-volume stores ensuring efficient service and compliance with safety to meet company standard.
- Directed financial performance, including budgeting, control expenses, P&L and sales growth strategies.
- Trained and development supervised staff and implementing development program and managed labour costs.
- Led customer service initiatives, handling customer complained enhancing excellence customer service.
- implemented local store marketing to increase the transactions and sales.
Education
Bachelor - Management Information Systems
Delta Higher Institute Computer
MansouraSkills
- Leadership excellence
- Operational management
- Customer service excellence
- Sales and revenue growth
- Inventory management
- People training and development
- Marketing and promotions
- Retail operations knowledge
- Technical product understanding
- Decision-making proficiency
- Quality assurance compliance
- Influential communication
- P&L accountability
LANGUAGE
English
Arabic
Timeline
Area Manager
New Bon Cafe Company
2024.05 - Current
Multi Unit Manager
Alghanim industries Food and beverages Costa Coffee
2022.05 - 2025.04
Multi Unit Manager
Tim Hortons
2021.03 - 2022.04
Multi Unit Manager
dr. Cafe Coffee
2019.04 - 2021.03
Store Manager
Pizza inn
2014.01 - 2019.03
Bachelor - Management Information Systems
Delta Higher Institute Computer