AHMED EMAM
Riyadh
Summary
Ambitious administrator with extensive experience in business management and development, beginning my career in IT and sales at Fahd Holding where I managed technical operations, advancing to international real estate sales and operational leadership at York Towers and ultimately serving as Regional Administrative Manager in Saudi Arabia, my journey has seamlessly integrated technical expertise, sales insight and leadership skills to simplify processes, build strong relationships, boost team productivity and drive sustainable organizational growth, I believe true leadership is defined by overcoming challenges and achieving results and every challenge is an opportunity to learn and develop, Currently pursuing an MBA to further enhance leadership and management capabilities.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Regional Administrative Manager
York Holding Group
01.2022 - 02.2025
- Led regional teams to achieve operational efficiency, ensuring compliance with company policies and procedures
- Streamlined administrative processes, reducing inefficiencies and enhancing productivity
- Conducted performance evaluations and implemented strategies for employee development and retention
- Oversaw strategic planning for sales and real estate projects, ensuring alignment with corporate goals
Administrative Manager
York Holding Group
11.2020 - 12.2021
- Supervised daily administrative functions, including resource allocation and personnel management
- Prepared and managed budgets for operational and real estate portfolios
- Designed and implemented efficient workflows to enhance administrative support services
- Collaborated with senior management to align administrative strategies with business objectives
Sales Operations Manager
York Towers
Mecca & Jeddah, KSA
11.2019 - 10.2020
- Managed sales operations to optimize performance and achieve targets
- Coordinated between sales teams and clients to ensure smooth property transactions
- Analyzed market trends to identify sales opportunities and improve strategies
- Developed training programs to enhance the skills of sales personnel
Team Leader
York Towers
Riyadh, Saudi Arabia
07.2019 - 11.2019
- Guided teams in executing property negotiations, closing high-value deals
- Monitored team performance, providing feedback and mentorship to enhance productivity
- Established effective communication channels within the team to promote collaboration
- Ensured customer satisfaction by addressing inquiries and resolving issues promptly
Information Technology Manager
Fahad Holding Group
RDL, KSA
05.2014 - 12.2018
- Oversaw IT infrastructure, ensuring uninterrupted operations and security compliance
- Designed and implemented technical solutions to address business challenges
- Managed vendor relationships to procure and maintain IT systems
- Trained staff on the latest technologies to improve system utilization
Technical Support Consultant
Pioneer Way Establishment
KSA
02.2014 - 04.2014
- Provided technical support for retail, HR, and accounting systems, ensuring minimal downtime
- Diagnosed and resolved hardware and software issues for corporate clients
- Offered user training sessions to enhance system understanding
- Delivered on-site and remote support to address client needs efficiently
Information Technology Administrator
Elzohor Hospital
Egypt
05.2013 - 01.2014
- Managed hospital IT systems, including patient databases and operational software
- Conducted regular system maintenance and troubleshooting to minimize disruptions
- Ensured data security and compliance with healthcare regulations
- Assisted in the implementation of new IT systems for improved functionality
Technical Support Specialist
Egyptian Armed Forces
Egypt
03.2012 - 03.2013
- Provided hardware and software support for military IT systems
- Conducted system diagnostics and performed necessary repairs
- Ensured the security and functionality of communication networks
- Delivered training sessions to personnel on IT best practices
Information Technology Sales Specialist
Soft-Pro
Egypt
11.2006 - 10.2007
- Promoted and sold IT products and solutions to clients across various industries
- Provided after-sales support, ensuring customer satisfaction
- Prepared and presented product demonstrations to potential clients
- Conducted market research to identify and capitalize on sales opportunities
Sales and Service Specialist
Multimedia Center
Egypt
02.2004 - 09.2006
- Delivered exceptional customer service, assisting clients with IT-related inquiries
- Provided technical solutions and product recommendations to meet customer needs
- Maintained inventory and ensured product availability for sales
- Managed cash handling and processed transactions accurately
Skills
- Leadership and team-building expertise
- Effective negotiation and conflict resolution
- Strategic thinking and vision planning
- Creativity and innovation in business solutions
- High emotional intelligence and empathy
- Strong work ethic and results orientation
- Adaptability to diverse environments and cultures
- Excellent mentoring and coaching abilities
- Decision-making under pressure
- Goal-setting and motivational skills
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Expertise in real estate transactions and market research
- CRM and ERP systems
- IT systems management and troubleshooting
- Advanced C# programming and software development
- Budgeting, financial analysis, and project accounting
- Digital marketing and direct sales techniques
- Data visualization and reporting tools
- Human Resources management systems and recruitment strategies
Certification
- Business Development Manager Training Diploma, American Institute of Professional Studies (AIPS), 09/2024
- Technology Developments for Executives, SDEEM, 07/2024
- Strategic Planning Course, IPS Training Academy, 07/2024
- TQM & Continuous Improvement Training Course, IPS Training Academy, 07/2024
- Project Accounting for Managers Course, IPS Training Academy, 07/2024
- Advanced Management & Leadership Course, IPS Training Academy, 07/2024
- Human Resources Management Course, IPS Training Academy, 07/2024
- Public Relations and Marketing for Managers Course, IPS Training Academy, 07/2024
- Innovating Business Models, SDEEM, 06/2024
- Advanced Training Diploma in Business Administration, Cambridge Training College Britain, 2024
- Professional Real Estate Marketing Course, IGTS for Business, 01/2024
- Certified Strategic Management Specialist (CSMS), AAA American Accreditation Association, 05/2022
- The Best Employee, York Holding Group, 2022
- Hero of the Year, York Towers, 12/2020
- Mastering C#, CASBEC, 08/2010
Languages
Arabic
Proficient (C2)
English
Intermediate
Personal Information
Date of birth: 10/22/85
Timeline
Regional Administrative Manager
York Holding Group
01.2022 - 02.2025
Administrative Manager
York Holding Group
11.2020 - 12.2021
Sales Operations Manager
York Towers
11.2019 - 10.2020
Team Leader
York Towers
07.2019 - 11.2019
Information Technology Manager
Fahad Holding Group
05.2014 - 12.2018
Technical Support Consultant
Pioneer Way Establishment
02.2014 - 04.2014
Information Technology Administrator
Elzohor Hospital
05.2013 - 01.2014
Technical Support Specialist
Egyptian Armed Forces
03.2012 - 03.2013
Information Technology Sales Specialist
Soft-Pro
11.2006 - 10.2007
Sales and Service Specialist
Multimedia Center
02.2004 - 09.2006
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