Summary
Overview
Work history
Education
Skills
TECHNICAL SKILLS
Languages
Certification
Timeline
Generic

Ahmed Jassomah

Jeddah,Saudi Arabia

Summary

As a seasoned professional in the FMCG industry, I have gained expertise in the field of supply chain as a customer service representative for order to cash. I bring a customer-focused mindset and a genuine drive to assist and support others, combined with excellent communication and problem-solving skills. My proactive approach allows me to efficiently address customer needs, ensuring their satisfaction and fostering long-term loyalty.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer service specialist - Supply Chain (FMCG)

Ferrero
Jeddah, Saudi Arabia
01.2022 - 11.2024
  • Fulfill customer orders & manage OTC cycle for assigned key accounts & sales channels
  • In addition to managing the outbound deliveries & develop key account relationship
  • Transform manual ways of work to automated flow of orders for traditional trade channel
  • Reduced Van operations direct costs by 1M SR
  • Lead and initiated the digitization of order issue process for field sales representatives, reducing data entry time by 3 hours per day per sales representative
  • Revamp the CS order processing ways of work, from excel based, to centralized digital tools, increasing order processing capacity and accuracy to optimal levels
  • Created daily visibility to sales function over order status through centralized order status reports
  • Increase service level for Lulu & E-commerce by additional 10% (from 83% to 94%)
  • Managed difficult situations for improved customer relations.
  • Resolved complaints with effective problem-solving skills.
  • Working on reducing return by applying kaizen methodology.

Customer service specialist (FMCG)

Sanabel modern company
Jeddah, Saudi Arabia
09.2020 - 12.2021
  • Handled 3 brands (Mondelez, ISDIN, Magnum).
  • In charge of fulfilling customer orders, and responsible for the delivery of the OTC cycle from to end, starting from issuing received orders until the products are safely delivered to customer shelves.
  • Lead the digital transformation of OTC cycle in 2021.
  • Launch zero paper operational flow start of Q4 2021.
  • Increase order process accuracy from 94% to 98.6% .
  • Managed difficult situations for improved customer relations.
  • Delivered excellent service to enhance client retention rate.
  • Contact: Haidar Ali (Line Manager) Mobile: +966 59 534 1567

(Co-founder)

Qapas Educational platform
Jeddah, Mecca Region
03.2018 - 01.2022
  • Qapas is an education platform that enables students to find high quality personal tuition for specific subjects across different educational levels.
  • My contribution to Qapas started in 2018 as a Co-founder in charge of designing the operational back end of the platform with the help of friends, personal network, project resources, and IT specialists.

SUMMER JOB

EXPERIENCE
  • Field Supervisor @ Securitas (07/2017 - 10/2017)
  • Archiver @ Securitas (06/2016 - 09/2016)
  • Fleet Coordinator @ Naghi Group (06/2014 - 09/2014)
  • Receptionist @ (Local Hotel) (06/2013 - 09/2013)

Education

Industrial Engineering -

California State University of Fresno
United States
01.2016 - 05.2020

Skills

  • Teamwork
  • Networking
  • Managing Stakeholders
  • Problem Solving
  • Emotional Intelligence
  • Agility
  • Effective Communication
  • Leadership & People skills

TECHNICAL SKILLS

ERP Systems

Proficient with both SAP & Oracle systems


Reporting

Advanced Power BI dashboard creation skills


Microsoft Office

Proficient with Microsoft office programs (Excel & Powerpoint), in addition to utilizing Power automate.

Languages

Arabic
Native
English
Advanced

Certification

  • Kobetsu Kaizen Participation by Ferrero Operational Excellence.
  • Six Sigma for all Saudi industries.

Timeline

Customer service specialist - Supply Chain (FMCG)

Ferrero
01.2022 - 11.2024

Customer service specialist (FMCG)

Sanabel modern company
09.2020 - 12.2021

(Co-founder)

Qapas Educational platform
03.2018 - 01.2022

Industrial Engineering -

California State University of Fresno
01.2016 - 05.2020

SUMMER JOB

EXPERIENCE

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Ahmed Jassomah