Hi, I’m
Ahmed Mohammed
Dammam ,Saudi Arabia
Overview
13
years of professional experience
5
years of post-secondary education
Work history
International SOS & Al-Rushaid Company Khobar, Eastern Province
Operation Support Manager
2020.10 - Current (5 education.years_Label & 10 education.months_Label)
Job overview
- Prepared schedules that maximised coverage during key hours.
- Tracked and documented metrics and evaluated trends to inform future strategies.
- Tracked and documented metrics, and evaluated trends.
- Established and implemented effective training programs to maximise team performance.
- Monitored employee and customer interactions to assess quality of service.
- Set team goals to define performance and productivity.
- Tracked team performance to provide feedback and status reports to management.
- Provide customer feedback to internal teams and developers to improve products and services.
- Identified skills and performance gaps to provide resources and additional training.
- Produced daily, weekly and monthly reports to increase team productivity.
International SOS & Al- Rushiad Company Dammam, Eastern Province
Supply Chain & Contacting Manager
2018.10 - 2020.10 (2 education.years_Label)
Job overview
Rakaz Petroleum Services Company Dammam, Eastern Province
Business Development Manager
2014.04 - 2018.09 (4 education.years_Label & 5 education.months_Label)
Job overview
Samayh for Maintenance & Operational Company Riyadh, Riyadh Region
Assistance Operation Manager
2011.03 - 2014.03 (3 education.years_Label)
Job overview
Education
Helwan University Cairo
Bachelor of Business Administration from Marketing & Establishment
2005.09 - 2010.06 (4 education.years_Label & 9 education.months_Label)
University overview
Skills
- Technical support
- Training and development
- Employee management
- Customer service
- Quality Assurance
- Technical support expertise
- Customer service understanding
- Performance reporting
- Application support
- Office 365
- Team management
- Microsoft Outlook
- Microsoft Office 365
- Incident management
- Active Directory
Languages
English
Fluent
Arabic
Native
Timeline
Operation Support Manager
International SOS & Al-Rushaid Company
2020.10 - Current (5 education.years_Label & 10 education.months_Label)
Supply Chain & Contacting Manager
International SOS & Al- Rushiad Company
2018.10 - 2020.10 (2 education.years_Label)
Business Development Manager
Rakaz Petroleum Services Company
2014.04 - 2018.09 (4 education.years_Label & 5 education.months_Label)
Assistance Operation Manager
Samayh for Maintenance & Operational Company
2011.03 - 2014.03 (3 education.years_Label)
Helwan University
Bachelor of Business Administration from Marketing & Establishment
2005.09 - 2010.06 (4 education.years_Label & 9 education.months_Label)