Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Ahmed Mohammed

Dammam ,Saudi Arabia

Overview

13
years of professional experience
5
years of post-secondary education

Work history

International SOS & Al-Rushaid Company
Khobar, Eastern Province

Operation Support Manager
10.2020 - Current

Job overview

  • Prepared schedules that maximised coverage during key hours.
  • Tracked and documented metrics and evaluated trends to inform future strategies.
  • Tracked and documented metrics, and evaluated trends.
  • Established and implemented effective training programs to maximise team performance.
  • Monitored employee and customer interactions to assess quality of service.
  • Set team goals to define performance and productivity.
  • Tracked team performance to provide feedback and status reports to management.
  • Provide customer feedback to internal teams and developers to improve products and services.
  • Identified skills and performance gaps to provide resources and additional training.
  • Produced daily, weekly and monthly reports to increase team productivity.

International SOS & Al- Rushiad Company
Dammam, Eastern Province

Supply Chain & Contacting Manager
10.2018 - 10.2020

Job overview

Rakaz Petroleum Services Company
Dammam, Eastern Province

Business Development Manager
04.2014 - 09.2018

Job overview

Samayh for Maintenance & Operational Company
Riyadh, Riyadh Region

Assistance Operation Manager
03.2011 - 03.2014

Job overview

Education

Helwan University
Cairo

Bachelor of Business Administration from Marketing & Establishment
09.2005 - 06.2010

University overview

Skills

  • Technical support
  • Training and development
  • Employee management
  • Customer service
  • Quality Assurance
  • Technical support expertise
  • Customer service understanding
  • Performance reporting
  • Application support
  • Office 365
  • Team management
  • Microsoft Outlook
  • Microsoft Office 365
  • Incident management
  • Active Directory

Languages

English
Fluent
Arabic
Native

Timeline

Operation Support Manager
International SOS & Al-Rushaid Company
10.2020 - Current
Supply Chain & Contacting Manager
International SOS & Al- Rushiad Company
10.2018 - 10.2020
Business Development Manager
Rakaz Petroleum Services Company
04.2014 - 09.2018
Assistance Operation Manager
Samayh for Maintenance & Operational Company
03.2011 - 03.2014
Helwan University
Bachelor of Business Administration from Marketing & Establishment
09.2005 - 06.2010

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Ahmed Mohammed