Ahmed Mohiy

• Providing general and specific advice about different travel destinations. • Drawing up travel itineraries and ensuring that all the needs of the customers armet. • Making arrangements for transport, accommodation, tours, …etc

• Responsible for running the travel business and developing strategies to reach sales targets. • Promote and market the business to new markets.

• Responsible for organizing, planning travel, and tours for groups or individuals.
• Make sure that the travel runs smoothly from venue to venue without any issue.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Provided supportive link between external customers and internal operations.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
• Design destination packages featuring accommodation, transfers, meet & greet service.
• High knowledge of issue tickets ( Amadeus & Galileo ) .
• Innovative ideas and extensive options for clients to match their needs and expectations.
• High knowledge of the visa requirements and Assist the customers on the visa process.
• Promote and market the tour packages to clients via social media, E-mails & brochures.
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual, cruises, themed events, and incentive vacations).
• Plan, Organize, and modify international and domestic tour experience.
• Book & reserve accommodation and organize transportation.
• Communicate a range of information on itineraries, destinations, and culture.
• Give advice and knowledge to the team about the destination of our tour package.
• Coordinated and made professional, accurate and cost effective travel arrangements for clients.
• Stayed on top of travel arrangements; followed-up on confirmations and reservations.
• Interviewed clients with various travel budgets including VIP's to discover expectations recommending preferred products for quality leisure vacation experiences.
• Handled VIP & Executive travelers with high touch service, as well as, the day to day corporate travelers.
• Organize and attend tourism events, conferences, workshops and exhibitions.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Develop new accounts and maintain existing ones by fostering professional relationships of trust and respect.
• Established several new accounts which generated additional revenue.

• Developed tour programming to enhance guest experiences.
• Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Develop Tour Packages & Make Travel Arrangements
• Making arrangements for transport, accommodation, tours, and activities
• Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Monitored social media and online sources for industry trends.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Increased customer satisfaction by resolving issues.

• Combining travel, accommodation and services such as sightseeing arrangements to create holiday packages
• Handling bookings, invoicing and issuing of tickets
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Marketing holidays to clients via travel agents, websites, brochures and television advertising
• Predicting profits or number of bookings
• Working with travel consultants from different travel agencies to put holiday packages together
• Worked with customers to understand needs and provide service.
• Collected and deposited payments from guests.
• Collected tickets and fees from each individual prior to start of tour.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Maintained excellent attendance record, consistently arriving to work on time.
• Built personal relationships with guests to promote positive experiences.