Ahmed Mursi
Jeddah,KSA
Summary
Highly skilled professional with a strong background in medical and customer satisfaction, demonstrating exceptional communication, analytical, and research skills. Proven ability to lead and work effectively within a team, showcasing adaptability and flexibility in diverse work environments. Adept at planning and organisation, with a deep understanding of different cultures and proficiency in Microsoft software programs. Committed to achieving accuracy under pressure while maintaining positive work ethics and reliability.
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
11
11
years of professional experience
Work history
Manager Saudi Airline Around The Kingdom - Hospita
Bupa Arabis
Jeddah
03.2025 - Current
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Identified growth opportunities through comprehensive market research.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Supervised project timelines for timely completion.
- Implemented cost reduction measures, reduced overhead expenses.
- Developed accurate sales forecasts for improved strategic planning.
Senior Officer Hospital delegate
Bupa Arabia
01.2019 - 03.2025
- Bupa Arabia and Aramco delegate in my clinic
- ARAMCO NCB SABIC PETRO RABIG
- Checking the medical diagnosis for the medical services below limit (NPR) no need for approval, referring medication to other provider or pharmacy’s, appointment , opening file, Clarifications for rejection policy rejection or medical rejection
- Bupa Arabia and Aramco delegate in my SGH ARAMCO NCB SABIC PETRO RABIG and Non
- Checking the medical diagnosis for the medical services below limit (NPR) no need for approval, referring medication to other provider or pharmacy’s, appointment , opening file, Clarifications for rejection policy rejection or medical rejection
- Bupa Arabia and Aramco delegate in DR Erfan ARAMCO NCB SABIC PETRO RABIG and Non
- Checking the medical diagnosis for the medical services below limit (NPR) no need for approval, referring medication to other provider or pharmacy’s, appointment , opening file, Clarifications for rejection policy rejection or medical rejection
- Bupa Arabia and Aramco delegate in GNP ARAMCO NCB SABIC PETRO RABIG and Non
- Checking the medical diagnosis for the medical services below limit (NPR) no need for approval, referring medication to other provider or pharmacy’s, appointment , opening file, Clarifications for rejection policy rejection or medical rejection
- Bupa Arabia and Aramco delegate in Dr Samir Abbas ARAMCO NCB SABIC PETRO RABIG and Non
- Checking the medical diagnosis for the medical services below limit (NPR) no need for approval, referring medication to other provider or pharmacy’s, appointment , opening file, Clarifications for rejection policy rejection or medical rejection
- Bupa Arabia and Aramco delegate, Medical insurance approvals in National Guard Hospital, (Aramco)
- (Checking patient’s diagnosis and record to apply the medication, Or the treatment plan,) in pt or out pt
- Bupa Arabia and Aramco delegate in Dr Suleiman Faqeh Hospital, (Follow patient requests carefully and check the medications and medical services required by the treating physician)
- Bupa Arabia and Aramco delegate, (IMC hospital international medical center) Follow up the referral cases from other provider ICU and CCU and medication refill, insurance office (approval)
- This my 8 year in Bupa Arabia I am still on the job, I have access to most provider system to help our member any time
- I can check if member did medical services or need to send approval or cancellation request or follow up medication or any request from provider I can do it ASAP
- Built strong relationships with key stakeholders for mutual benefit.
- Improved team efficiency by implementing new operational strategies.
- Optimised resource allocation for maximised operational efficiency.
- Managed complex negotiations with suppliers, securing favourable terms and conditions.
Assistant Manager - Hospital Delegate
Bupa arabia
Jeddah
04.2021 - 03.2024
- Streamlined store operations with efficient scheduling.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Senior Officer Claims DEP
Bupa Arabia
01.2017 - 12.2019
- Receiving customers and receiving the papers required for financial claims, clarifying the reasons for payment less than the amount required, amending a check, issuing a check, reviewing the claim, dealing with angry customers Detail of bills, medical reports and sums of money checking the bank account Dealing with fraudulent cases
Senior Officer Social media Twitter
Bupa Arabia
04.2016 - 12.2016
- Answer all customer inquiries, Dealing with angry customers on the page, Review medical decisions for approvals under the guidance of Luay Nazer and tal Nazer to approve, any case related to Bupa under page of Luay Nazer or Tal Nazer
Senior Officer premium care back line
Bupa Arabia
02.2014 - 04.2016
- Replying on the customer mails related to claims, bank transaction, pre-approval, rejection Clarifications, Receive patients in the front office, complaints, angry members
Education
Diploma - Scientific specialization
International Medical Center College - Nursing
CXS Official Certificate - customers with exceptional services. They identify customer needs, respond to customer queries, and
UNIVERSITY
UK 03.2022 - 05.2022
Anti-Money Laundering - Money Laundering
Customer Service - Customer Service Satisfying patients
Handling Irate Customers - How to Handling Irate Customers
Analytical Thinking and Problem Solving - Creativity
Effective Business Writing - Business Writing
Customer Service Excellence in Healthcare - Dealing with patients
Managing Productivity & Taking Initiative - Managing Productivity
Skills
- English
- Communication skills
- Analytical and research skills
- Teamwork
- Leadership skills
- Positive work ethics
- Trustworthy and reliable
- Planning and organization
- Knowledge about different cultures
- Work effectively within a team
- The ability to adapt and flexibility
- Medical background
- Customer satisfaction skills
- Merit and responsibility
- Physiognomy Skill
- Microsoft Software program
- Work under pressure
- Achievement and accuracy
- Work for extra hours
- Flexibility
- Very good user of Windows
- Good surfing skills on the internet
- Ability to access information and search social networking sites
- Adaptive capacity in the work environment
- Ability to work in a team and manage it well
- Ability to communicate in English
- Performance metrics evaluation
Custom
It is an honor for me to work in your company professionally. I strongly look forward to getting practical experience of your company. I was encouraged by the last publication (Manager – Corporate Relationship Management) to send my CV.
Personal Information
Date of birth: 07/21/89
Accomplishments
Customer Advocacy Club.
Global Gratitude Award winners.
Operation Excellence Award 2022.
UK AWARD 2024.
Bupa Service Heroes 5 times.
Timeline
Manager Saudi Airline Around The Kingdom - Hospita
Bupa Arabis
03.2025 - Current
CXS Official Certificate - customers with exceptional services. They identify customer needs, respond to customer queries, and
UNIVERSITY
03.2022 - 05.2022
Assistant Manager - Hospital Delegate
Bupa arabia
04.2021 - 03.2024
Senior Officer Hospital delegate
Bupa Arabia
01.2019 - 03.2025
Senior Officer Claims DEP
Bupa Arabia
01.2017 - 12.2019
Senior Officer Social media Twitter
Bupa Arabia
04.2016 - 12.2016
Senior Officer premium care back line
Bupa Arabia
02.2014 - 04.2016
Anti-Money Laundering - Money Laundering
Customer Service - Customer Service Satisfying patients
Handling Irate Customers - How to Handling Irate Customers
Analytical Thinking and Problem Solving - Creativity
Effective Business Writing - Business Writing
Customer Service Excellence in Healthcare - Dealing with patients
Managing Productivity & Taking Initiative - Managing Productivity
Diploma - Scientific specialization
International Medical Center College - Nursing
Similar Profiles
Juliana Moraes RihlJuliana Moraes Rihl
Manager at Arabis Café EsfihariaManager at Arabis Café Esfiharia
Abating DengAbating Deng
Personal Care Assistant at BupaPersonal Care Assistant at Bupa
SHEHAN JAYAWARDENASHEHAN JAYAWARDENA
Senior Business Development Consultant – Corporate at Bupa GlobalSenior Business Development Consultant – Corporate at Bupa Global
OSMAN HUSAINOSMAN HUSAIN
Electro Mechanical Technician at SWCCElectro Mechanical Technician at SWCC
Khaldoon MatahenKhaldoon Matahen
Area Sales Manager Patient Monitoring and hospital automation at MasimoArea Sales Manager Patient Monitoring and hospital automation at Masimo