Ahmed Saleh Alshail
Dammam,Saudi Arabia
Summary
Results-driven Logistics & Operations Specialist with 7+ years of experience in air cargo, ground handling, and transportation operations. Proven expertise in cargo build-up, flight coordination, trucking operations, and compliance with international aviation and logistics standards. Strong track record in achieving 100% SLA & OTP performance, optimizing workflows, reducing operational errors, and improving efficiency. Skilled in stakeholder management, team leadership, and delivering cost-effective logistics solutions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operation Specialist
NAQEL Express
Dammam
2026.02 - 2026.04
- Optimize daily logistics operations to enhance efficiency and service performance.
- Plan and schedule driver activities for deliveries and pickups.
- Monitor service levels and ensure adherence to KPIs and SLAs.
- Supervise loading, unloading, and shipment segregation processes.
- Identify operational gaps and implement continuous improvement initiatives.
- Utilize logistics systems (e.g., Infotrack) for tracking and reporting.
- Maintain strict compliance with SOPs, ISO standards, and HSE policies.
- Coordinate with customers and vendors to ensure smooth operations.
- Manage on-call requests and resolve daily operational challenges.
- Lead and develop team performance to achieve operational excellence.
- Negotiate with carriers to secure optimal rates and service solutions.
Duty Agent II
Saudi Logistics Services
Dammam
2021.01 - 2026.02
- Achieved 100% SLA compliance in cargo build-up and flight closure.
- Maintained 100% On-Time Performance (OTP) for cargo operations.
- Ensured full compliance with airline schedules and transit regulations.
- Led daily cargo freighter handling operations with airlines and stakeholders.
- Managed cargo build-up and flight closure ensuring load accuracy and compliance.
- Verified operational documentation (FFM, ULD, FBL, UWS, manifests).
- Ensured compliance with customs and airline regulations.
- Supervised truck loading/unloading for domestic and international shipments.
- Monitored SLA performance and controlled operational flow.
- Enforced QHSE standards and reported operational incidents.
Duty Agent I
Saudi Airlines Cargo
Dammam
2019.01 - 2020.12
- Coordinated cargo and trucking operations for timely handling.
- Prepared ground handling equipment before aircraft and truck arrivals.
- Verified cargo documentation and shipment accuracy.
- Managed pre-flight and post-flight documentation.
- Maintained cargo inventory using HHT systems.
- Ensured compliance with safety and QHSE procedures.
Education
Bachelor’s Degree - Financial Accounting
Technical Trainers College
Riyadh, Saudi Arabia 2014.01 - 2018.01
Skills
- Air & Land Cargo Operations
- Flight Planning & Load Control
- Trucking & Distribution Operations
- SOP Compliance & Regulatory Standards
- KPI & SLA Performance Management
- Process Improvement & Cost Optimization
- Incident Management & Risk Control
- Data Analysis & Logistics Reporting
- HHT & Logistics Systems (Infotrack)
- Vendor & Stakeholder Management
- Problem Solving & Decision Making
Certification
- Unit Load Device (ULD) Handling & Pallet Build-up
- Dangerous Goods Regulations (CAT 8/10)
- Health & Safety & Emergency Response
- B777 Weight & Balance
- Human Factors Training
- Live Animal Regulations (Acceptance & Handling)
Timeline
Operation Specialist
NAQEL Express
2026.02 - 2026.04
Duty Agent II
Saudi Logistics Services
2021.01 - 2026.02
Duty Agent I
Saudi Airlines Cargo
2019.01 - 2020.12
Bachelor’s Degree - Financial Accounting
Technical Trainers College
2014.01 - 2018.01