AHMED YEHIA
Riyadh
Summary
Results-driven Lead Consultant with a proven track record in designing, optimizing, and managing ICT infrastructure for large-scale enterprises. Expertise in assessing business needs, implementing cutting-edge technologies, and driving operational excellence through IT service management best practices. Adept at leading high-performing teams, streamlining IT operations, and delivering scalable solutions that enhance efficiency and business continuity. Strong strategic planner with a focus on aligning IT initiatives with organizational goals for maximum impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ITSM Lead Consultant
CODE Information Technology
02.2023 - Current
- Spearhead ITSM process improvements by analyzing client requirements, defining KPIs, and implementing best practices.
- Improved IT service delivery by streamlining ITSM processes and implementing best practices.
- Reduced incident resolution time with effective Incident Management process improvements.
- Played an instrumental role in successful ISO/IEC 20000 certification by ensuring strict adherence to prescribed guidelines within the organization''s ITSM framework.
- Collaborated with cross-functional teams for seamless integration of ITSM processes into existing organizational workflows.
- Optimized Change Management processes, minimizing business disruptions during system upgrades or modifications.
- Write RFPs and Technical Proposals for ITSM and Managed Services Projects
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Technical Consultant
Emicrom
09.2021 - 02.2023
- Miscellaneous Pre-Sales and Sales related activities
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
- Reviewed and documented existing IT Service management processes, found gaps, and implemented processes optimization
- Foster long-term client relationships through workshops, seminars, and tailored ITSM / ITOM / ITAM solutions
- Developed and delivered strategic roadmap to executive team and led execution
- Built lasting relationships with customers.
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
ITSM Unit Head
AQTRA Co.
01.2021 - 09.2021
- Foster and developed relationships with customers/clients
- Led projects and analyzed data to identify opportunities for improvement
- Developed quotes and proposals for clients
- Planned and overseeing new marketing initiatives
- Miscellaneous Pre-Sales and Sales related activities
- Plan sales strategies in response to market and competitors' behavior
- Built lasting relationships with customers
- Developed solutions and organized, planned, created & delivered proof of concept and demonstrations.
Business Development Manager
Ejada
02.2021 - 06.2021
- Developed growth strategies and plans
- Developed goals for development team and business growth and ensuring they are met
- Lead Generation activities such as cold calling to prospects
- Engagement with customers and interpretation of their needs and derivation of advice for prospective products that are aligned with their demands
- Found and developed new markets and improving sales.
IT Management Business Lead
AL-Nafitha International Information Technology
06.2019 - 01.2021
- Planned and overseeing new marketing initiatives
- Developed growth strategies and plans
- Assist in preparation of sales proposals, RFP and RFI responses as needed
- Contacted potential clients to establish rapport and arrange meetings
- Manged and retaining relationships with existing clients
- Researched organizations and individuals to find new opportunities
- Increased the value of current customers while attracting new ones
- Developed goals for the team development and business growth and ensuring they are met
- Had in-depth knowledge of business products and value proposition
- Negotiated with stakeholders
- Identified and mapped business strengths and customer needs
- Attended conferences, meetings, and industry events
- Reported on successes and areas needing improvements
Pre-sales Manager (ManageEngine Solutions )
AL-Nafitha International Information Technology
12.2017 - 06.2019
- Assisted sales teams in qualifying leads, closing deals, and driving revenue growth through strategic support.
- Provided product expertise and competitive insights to align solutions with customer needs.
- Managed RFIs/RFPs, Proof of Concept (PoC) engagements, and demo setups to accelerate sales cycles.
- Supported regional business development, ensuring successful product pilots and installations.
- Enhanced sales effectiveness through industry best practices and competitive analysis.
- Contributed to marketing initiatives, including events and webinars, to generate leads and boost brand awareness.
Technical Consultant
AL-Nafitha International Information Technology
12.2015 - 12.2017
- Delivered end-to-end consulting services, including installation, configuration, and integration of ITSM/ITM solutions.
- Led ITSM/ITOM implementations aligned with ISO/ITIL best practices, ensuring compliance and operational efficiency.
- Advised project managers on timeline and cost estimations, optimizing project planning and execution.
- Developed and conducted end-user training programs for seamless adoption of new ITM systems.
- Performed technical site surveys to assess infrastructure requirements and design tailored solutions.
- Served as ManageEngine SME, presenting at executive briefings and marketing events to drive product awareness.
Senior Systems Engineer
Vallourec Saudi Arabia
08.2013 - 12.2015
- Overseeing development and installation of new networking and computing infrastructures
- Monitoring systems in existing network to ensure there are no productivity setbacks
- Implementing best practices for system security and data backups
- Anticipating potential issues or bottlenecks and identifying possible solutions
- Troubleshooting and resolving all technical issues when they arise
- Liaising with vendors and keeping relevant stakeholders up to date with developments
- Performing systems analysis, regular system checks and maintenance to ensure optimum system performance
- Monitoring day-end system performance reports for anomalies and implementing immediate remedial measures
- Windows and Linux server's administration and configuration
- Network Administration
System and Network Engineer
Saad Group
01.2007 - 05.2012
- Administration of domains and supporting end users
- Backup process and File server's implementation and configuration
- Maintaining maximum availability of supported services for users
- Ensure adequate antivirus protection & solutions are maintained and updated
- Building configuration and troubleshooting of server and desktop hardware
- Investigating, diagnosing and resolve network incidents
- Routers, Switches and Access Points Installation and configuration.
Education
Computers and Information Systems
Mansoura University
Egypt11-2004
Skills
- Coaching and development
- ITIL service management expertise
- SLA management
- Analytical problem-solving
- Effective communication
- Client-oriented
Certification
- ISO/IEC 27035 Lead Incident Manager
- ISO/IEC 42001 Lead Implementer
- ITIL Expert Managing Across the Lifecycle
- ITIL Intermediate Service Operation
- ITIL Intermediate Service Strategy
- ITIL intermediate Continual Service Improvement
- ITIL intermediate Operational support and Analysis
- ITIL intermediate Service Offerings and Agreements
- ITIL Foundation v3
- PRINCE2 Foundation
- Microsoft Specialist (Server Virtualization with Windows Server Hyper-V and System Center Specialist)
- 100-101 ICND1 - Interconnecting Cisco Networking Devices
- MCP Windows Server 2012 (Microsoft Certified Professional)
Languages
Arabic - Native
English - Advanced
Timeline
ITSM Lead Consultant
CODE Information Technology
02.2023 - Current
Senior Technical Consultant
Emicrom
09.2021 - 02.2023
Business Development Manager
Ejada
02.2021 - 06.2021
ITSM Unit Head
AQTRA Co.
01.2021 - 09.2021
IT Management Business Lead
AL-Nafitha International Information Technology
06.2019 - 01.2021
Pre-sales Manager (ManageEngine Solutions )
AL-Nafitha International Information Technology
12.2017 - 06.2019
Technical Consultant
AL-Nafitha International Information Technology
12.2015 - 12.2017
Senior Systems Engineer
Vallourec Saudi Arabia
08.2013 - 12.2015
System and Network Engineer
Saad Group
01.2007 - 05.2012
Computers and Information Systems
Mansoura University
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