Ahmedin Saeed
Riyadh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pre-Sales Engineer
INNOTECH Company Al-Esayi And Al-Sawadi Group
04.2021 - Current
- Served as a liaison between sales, engineering, and marketing teams to ensure alignment on key objectives throughout the sales cycle.
- Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
- Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
- Created customized proposals that highlighted the unique value proposition of products for each prospective client.
- Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
- Facilitated training sessions for internal team members on product updates or new releases, enhancing overall knowledge within the organization.
- Streamlined the pre-sales process for increased efficiency and accelerated deal closure rates.
- Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Software Quality Assurance Engineer
INNOTECH Company Al-Esayi And Al-Sawadi Group
04.2019 - 03.2021
- Created successful test scripts to manage automated feature testing,
- Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Supported successful product releases by performing regression testing on existing features after each update cycle.
- Fixed identified issues to improve workflows.
Senior Customer Service Engineer
INNOTECH Company Al-Esayi And Al-Sawadi Group
04.2017 - 03.2019
- Enhanced customer satisfaction by quickly addressing and resolving technical issues.
- Led a collaborative effort among team members to develop best practices for troubleshooting complex issues more effectively.
- Conducted regular training sessions for junior engineers, improving overall team performance and expertise.
- Provided critical support during high-profile client engagements, earning recognition from senior leadership for outstanding performance under pressure.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
IT Team Lead
Art Of Khol LTD.Co
01.2015 - 03.2017
- Improved security measures by conducting regular audits, implementing best practices, and updating policies as needed.
- Implemented automation tools for improved efficiency in testing processes and reduced manual intervention.
- Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
System Administrator
Art Of Khol LTD.Co
01.2012 - 12.2014
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
ASSISTANT MANAGER
Mahmoud Saleh Abar Co.
01.2010 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Bachelor of Science - Computer And Information Sciences
Sikkim Manipal University
India, Bangalore12.2012
Computer Application
Inspiration Academy College
01.2007
Skills
- Technical Supporting
- Project Management
- Problem-Solving
- Strong Communication
- System Analytical
- Project management
- Troubleshooting
- Leadership
- Solution selling
- Sales Support
Certification
- MCSA
- MCSE
Languages
Arabic
English
Tigrinya
Workexperiencedetails
- NNOTECH Company Al-Esayi and Al-Sawadi group, Cooperative Sales Executive - Presales Engineer, 03/2017, Present, Acting as technical lead Support and Sales representative and end user trainer of system usage follow by problem solving and customer support. Duties: Handling a sales team to achieve sales target. project management and purchasing for low current project. submitting a contract with end user's needs. Solve issues with client and assist them with software understanding issues. Report other issues enhancements and bugs appear with end user in their system and sent to development team. Lead team with understanding know how and
- Major Retail Company - Art of Kohl Ltd.Co, SYSTEM ADMINISTRATOR, 06/2012, 03/2017, Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. Duties: Updating and monitoring IT user accounts. Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines company wide. Working on Active Directory accounts, configuration of desktops & laptops. Managing and monitoring of backups in multiple locations. Providing maintenance support and break-fix solutions. Producing documentation on operational, system and user procedures & guidelines. Follow documented processes i.e. implementing change control procedures.
Personal Information
Date of Birth: 10/18/89
References
Available on request
Timeline
Pre-Sales Engineer
INNOTECH Company Al-Esayi And Al-Sawadi Group
04.2021 - Current
Software Quality Assurance Engineer
INNOTECH Company Al-Esayi And Al-Sawadi Group
04.2019 - 03.2021
Senior Customer Service Engineer
INNOTECH Company Al-Esayi And Al-Sawadi Group
04.2017 - 03.2019
IT Team Lead
Art Of Khol LTD.Co
01.2015 - 03.2017
System Administrator
Art Of Khol LTD.Co
01.2012 - 12.2014
ASSISTANT MANAGER
Mahmoud Saleh Abar Co.
01.2010 - 01.2014
Bachelor of Science - Computer And Information Sciences
Sikkim Manipal University
Computer Application
Inspiration Academy College
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