HANIN ABU QALBIN

• Provide full pre-sales support for AV, ELV, and Low-Current systems across commercial, private, and government projects.
• Prepare detailed technical proposals, compliance matrices, BOQs, and cost estimations.
• Coordinate with vendors and internal engineering teams to design compliant solutions.
• Conduct client presentations, product demonstrations, and technical clarifications.
• Support project handover from pre-sales to delivery teams ensuring technical alignment

• Supported marketing initiatives by creating visual content, enhancing proposal presentations, and assisting in brand positioning for client-facing materials.

• Managed marketing-related documentation in collaboration with the marketing team.

• Conduct simple research to gather insights on market trends and competitors.
• Prepared summary reports for internal use.

• Supported solution design and proposal development for ICT, AV, and ELV projects.
• Assisted in preparing technical submittals and commercial offers.
• Engaged with clients and consultants to gather requirements and provide technical feedback.
• Ensured compliance with project specifications and standards.

• Delivered high-level customer support to VIP clients under a confidential account, ensuring discretion and professionalism at all times.
• Handled complex customer inquiries and sensitive cases with accuracy, efficiency, and confidentiality.
• Provided tailored solutions to meet individual client needs while maintaining exceptional service standards.
• Maintained high customer satisfaction through effective communication, problem resolution, and follow-up.
• Collaborated with internal teams to ensure seamless service delivery and issue escalation when required.

• Worked on a major international project supporting Qatar World Cup (HAYYA Card) users.
• Handled 60+ customer interactions daily in Arabic and English.
• Achieved 20% above-average customer satisfaction, including high-pressure calls.
• Identified customer needs and provided accurate, timely solutions.