Aisha Alharbi
Riyadh
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
6
6
years of professional experience
Work History
IT operations engineer
Solutions by STC
06.2022 - Current
- Active Directory, Domain management and group policy experience , joining/ removing computers from the OU
- Maintain IT ticketing system , create tickets, troubleshoot and resolved issues
- Monitor and respond quickly to incoming requests relate to IT
- Install and configure software
- Identify user issues diagnosing problems and delivering workable solutions .
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades .
- Used remote software to solve and troubleshoot issues when applicable
- Communicate well with all department leads, supervisors, managers and assistant for inquiries or technical issues or information
- Train new technical support staff as well as mentor them on established protocols for common client issues
IT Technical Support
Excellent Solutions Co.
08.2021 - 06.2022
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
- Created assessment reports of equipment issues and resolutions using operational data.
- Resolved high volume of allocated incidents faster than company averages.
- Resolved computer hardware and software, printing, installation , word processing, email and operating system issues.
IT Technical Support
Alnajah Office
08.2018 - 11.2019
- Created assessment reports of equipment issues and resolutions using operational data.
- Provided technical support throughout development phases of new products.
- Collaborated with team members in virtual environments to optimise field experience and development capabilities.
Volunteer
Anhar health care
- Provided technical support throughout development phases of new products.
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Cooperative training / Technical support
Educational Supervision Office
01.2018 - 04.2018
- Configuring and managing backup & restore procedures.
- Maintaining A wide range of computer hardware and software programmers .
Education
Diploma - Information Technology
Princess Noura University
Riyadh, Saudi ArabiaSkills
- Troubleshooting
- Hardware upgrades
- Customer support needs assessment
- Hardware diagnosis
- Microsoft Office
- Problem solving
- Software
- 1st line technical support
- Remote technical support
Languages
English, Arabic
Native language
Timeline
IT operations engineer
Solutions by STC
06.2022 - Current
IT Technical Support
Excellent Solutions Co.
08.2021 - 06.2022
IT Technical Support
Alnajah Office
08.2018 - 11.2019
Cooperative training / Technical support
Educational Supervision Office
01.2018 - 04.2018
Volunteer
Anhar health care
Diploma - Information Technology
Princess Noura University
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