Aisha Alharbi
Riyadh
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
7
7
years of professional experience
Work History
IT Operations Engineer
Social Development Bank ( SDB )
04.2024 - Current
- Create and manage user accounts across various systems (Windows, Active Directory
- Set up and manage shared folders, ensuring appropriate access permissions for users.
- Provide technical support to users, resolving issues related to accounts and shared folders.
- Spearheaded infrastructure upgrades that enhanced reliability, security, and scalability of company systems.
- Troubleshoot and resolve system errors, network issues, and connectivity problems.
- Ensure data security by implementing proper access controls and data backup procedures.
- Collaborate with cross-functional teams to resolve complex technical issues.
IT operations engineer
Solutions by STC
06.2022 - Current
- Active Directory, Domain management and group policy experience , joining/ removing computers from the OU
- Maintain IT ticketing system , create tickets, troubleshoot and resolved issues
- Monitor and respond quickly to incoming requests relate to IT
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Train new technical support staff as well as mentor them on established protocols for common client issues
IT Technical Support
Excellent Solutions Co.
08.2021 - 06.2022
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
- Diagnosed and resolved technical hardware and software issues, escalating when necessary.
- Installed, configured, and troubleshoot computer systems and applications.
IT Technical Support
Alnajah Office
08.2018 - 11.2019
- Created assessment reports of equipment issues and resolutions using operational data.
- Provided technical support throughout development phases of new products.
Education
Diploma - Information Technology
Princess Noura University
Riyadh, Saudi ArabiaSkills
- Troubleshooting
- Hardware installation , upgrades and repair
- Customer support needs assessment
- Remote technical support
- Network troubleshooting
Languages
English, Arabic
Native language
Timeline
IT Operations Engineer
Social Development Bank ( SDB )
04.2024 - Current
IT operations engineer
Solutions by STC
06.2022 - Current
IT Technical Support
Excellent Solutions Co.
08.2021 - 06.2022
IT Technical Support
Alnajah Office
08.2018 - 11.2019
Diploma - Information Technology
Princess Noura University
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