Ajai Abhiram
Dammam,Kingdom of Saudi Arabia
Summary
Results- driven professional with over 21 years of expertise in Administration, Management, Technical Sales, Estimation and Bidding, Project Implementation, Help Desk Operations, Service Maintenance, Quality Assurance, and Analytical Solutions. Skilled in business optimization, project forecasting, planning, sales, marketing, and client relationship management. Currently, closely involved with energy industry companies in KSA for utility maintenance, fabrication, equipment, and base facility support.
Overview
23
23
years of professional experience
Work History
- Estimation, bidding, sales pitching, and negotiation
- Educate, and motivate the sales and implementation project managers , service engineers,
- Achieve service level agreements (SLAs) with different vendors
- Manage incident tickets and resolve issues with minimal downtime
- Train, guide, and manage help desk executives
- Follow escalation matrix and ensure quality service delivery
Business Development Manager
Hamco, KSA
Dammam, Saudi Arabia
03.2022 - Current
- Conduct estimation, bidding, sales pitching, and negotiation activities
- Monitor, educate, and motivate project managers, engineers, and supervisors across various departments
- Coordinate with different departments (Civil, Mechanical, Fabrication, Manpower Support, Trading, IT, ELV & Telecommunication)
- Provide analytical solutions for business optimization using Primavera
- Develop client proposals and participate in stakeholder meetings
- Forecast future trends and align strategies for maximum benefits
- Collaborate with sales executives to align company goals and tactics
- Build and motivate teams to achieve exceptional performance
- Ensure opportunities are addressed and deals are closed
- Work closely with energy industry companies like SLB, Baker Hughes, NCSP, Al-Mansoori, Vellourec, and Halliburton
- Unearthed novel techniques to help increase market penetration, leading to higher sales.
- Established Bidding and Estimation department in November 2022, achieving 10%-15% growth in awarded purchase orders
Service Manager
Sahar Infrastructure
Kannur
01.2018 - 02.2022
- Service Coordination, Sahar Infrastructure
- Implemented policies, procedures, and resource coordination to achieve efficient and stable service turnaround time (TAT) and Key Performance Indicator (KPI) compliance for diverse multinational vendor accounts while successfully managing and archiving forecasted budget figures in the year 2021-2022.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Quality Engineer
Dixon Electronics Pvt Ltd
Cochin
09.2014 - 12.2018
- Conduct in-house quality checking of spare inventory and manage reverse logistics
- Monitor service centre operations and ensure service quality management
- Quality management
- Reverse logistic spare parts TAT & KPI validation
- Received a remarkable achievement award from management for the years 2016-2017.
Technical Support Manager
Sahar Communications
Kerala, India
01.2015 - 08.2017
- Manage sales and support activity for consumer electronics, IT, and telecom equipment
- Negotiate with vendors and address customer escalations
- Manage full team of service and administration staff
- Oversee service operations and optimize customer satisfaction
- Coordinate training programs for employees
Telecom Supervisor
Rliance Infrastructure
Cochin, India
11.2011 - 12.2014
- Conduct quality checking of fibre optic and copper cable spare inventory
- Manage service center operations and improve service quality
Regional Service Manager
Redington India Pvt Ltd
Kerala, India
09.2008 - 08.2011
- Manage operations of HP imaging and printing products
- Provide after-sale support and escalate issues
- Coordinate with 29 service centers nationwide
- Managed operations of HP imaging and printing products
- Provided after-sales support for HP's SRFR projects
- Coordinated with 29 service centers, ensuring KPI and TAT adherence.
Support Manager
Reliance Communications
Kannur
04.2004 - 08.2008
- Oversaw call management and service operations
- Managed distribution channels, Manage overseas call management through regional distributors and dealers
- Ensure service quality for end-users and distribution channels
Team Leader Support
Integral Electronics & Communications
Kerala, India
08.2000 - 03.2004
- Accountable for maintenance and assembly activity monitoring of telecom/computer hardware and peripherals
Education
Bachelor of Science - Mathematics
University of Calicut
Calicut1998
Diploma - Computer Science & Engineering
Technical Board of Karnataka
Sullia1994
Skills
Business Analytics
Sales Operations
Sales forecasting and budgeting
Estimation And Bidding Negotiation
Team building
Crisis management
Human recourses management
Multicultural coordination
Languages
English
Fluent
Timeline
Business Development Manager
Hamco, KSA
03.2022 - Current
Service Manager
Sahar Infrastructure
01.2018 - 02.2022
Technical Support Manager
Sahar Communications
01.2015 - 08.2017
Quality Engineer
Dixon Electronics Pvt Ltd
09.2014 - 12.2018
Telecom Supervisor
Rliance Infrastructure
11.2011 - 12.2014
Regional Service Manager
Redington India Pvt Ltd
09.2008 - 08.2011
Support Manager
Reliance Communications
04.2004 - 08.2008
Team Leader Support
Integral Electronics & Communications
08.2000 - 03.2004
Bachelor of Science - Mathematics
University of Calicut
Diploma - Computer Science & Engineering
Technical Board of Karnataka
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