Alaa Mossairy
Jeddah,Saudi Arabia
Summary
Experienced In Information Technology with a strong background in providing comprehensive support and services across a wide range of systems, including software, hardware, databases, web resources, networks, and enterprise systems. Proficient in troubleshooting and resolving technical issues for end-users, offering clear and patient guidance through basic troubleshooting tasks. Skilled in rolling out software updates, applying server patches, and conducting server backups to ensure network security and data integrity. Expertise in using ticketing systems to efficiently manage and process support requests. Adept at explaining complex security concepts, such as malware and phishing threats, in simple terms to enhance user awareness and protection.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Magrabi Hospitals & Centers
09.2021 - 04.2025
Responsible for providing support and services related to:
- Software
- Hardware
- Web resources
- Networks
- Enterprise systems
- Troubleshooting
- responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Performed server backups and changed and replaced backup tapes daily
- Used ticketing systems to manage and process support actions and requests
- Explained security measures in simple terminology to help users understand malware and phishing threats
Education
Bachelor's Degree - Information System
King Abdulaziz University
Skills
- Technical Support
- Application support
- Software diagnosis
- Ticket support
- System management
- PC component diagnostics
- ERP Systems
- MS Office 365
- Team Player
- Communicative
- Creativity
- Hardware troubleshooting
Certification
- Help Desk Professional Certificate, Ministry Of Communication And Information Technology
- Active Directory Azure, Ministry Of Communication And Information Technology
- CCSP, SimpleLearn Training Program
- CISSP, SimpleLearn Training Program
- IT Summer training program as Technical Support, Reza Investment Co.
- Technical Support at King Abdulaziz University, Training Program
- Decision Support System Certification, King Abdulaziz University
Accomplishments
Recognized as Employee of the Month on four separate occasions from 2022 to 2024, reflecting commitment to exceeding expectations and contributing positively to the team.
Languages
English
Arabic
Timeline
IT Specialist
Magrabi Hospitals & Centers
09.2021 - 04.2025
Bachelor's Degree - Information System
King Abdulaziz University
Similar Profiles
Asrar AlhasaniAsrar Alhasani
Customer Service Representative at Magrabi Hospitals & CentersCustomer Service Representative at Magrabi Hospitals & Centers
Mohammed JamalMohammed Jamal
Senior Financial Accounting Manager at Magrabi Hospitals and CentersSenior Financial Accounting Manager at Magrabi Hospitals and Centers
Asma AbdullahAsma Abdullah
Optometrist at Magrabi hospitals & centresOptometrist at Magrabi hospitals & centres