Alaa Khalifah Fikri Abdulrahman
Khobar,Saudi Arabia
Summary
Professional A highly experienced Hard and Soft Service Supervisor with over 12 years of experience in diverse environments, including retail, entertainment, and corporate sectors. Demonstrated ability to manage teams, ensure smooth operations, and maintain high service standards. Seeking a challenging position where my expertise in facilities management and operational supervision can contribute to organizational success and drive exceptional service delivery.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Hard & Soft Service Supervisor
E&Y
Al-Khobar, Saudi Arabia
01.2019 - Current
- Ensured smooth operations by coordinating and overseeing daily service activities.
- Achieved customer satisfaction through effective complaint resolution.
- Streamlined processes for improved efficiency in service delivery.
- Promoted teamwork amongst staff members with regular training sessions.
- Trained new employees to ensure adherence to company standards.
- Maintained cleanliness and orderliness of the workplace, promoting a professional environment.
- Improved team performance with consistent feedback and guidance.
- Conducted routine inspections for maintaining high-quality services.
- Facilitated communication between management and staff, fostering a harmonious work environment.
- Developed strategies to enhance overall service quality.
- Implemented safety regulations, ensuring a secure work environment for all employees.
- Managed schedules for optimal staff utilisation during peak hours.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
- Handled staff grievances, resulting in improved morale and reduced turnover rates.
- Evaluated employee performance to identify areas of improvement or necessary training needs.
- Reinforced company policies amongst team members, ensuring consistent compliance.
- Assisted customers with enquiries, providing exceptional customer service.
- Supervised daily shift operations, ensuring efficient use of resources.
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Fostered a positive work atmosphere through effective leadership techniques.
- Received and resolved customer complaints escalated by staff.
- Maintained excellent health and safety standards for continued compliance.
- Actioned customer feedback to promote continued service improvement.
- Briefed and motivated staff to deliver daily operational requirements.
- Facilitated communication and collaboration across departments.
- Kept appropriate stock levels to meet operational needs.
- Recruited high-performing, reliable staff for improved team productivity.
- Forged working relationships with suppliers and negotiated purchasing conditions.
- Devised activity and service plans to meet customer requirements.
- Scheduled shifts based on seasonal demands and staff availability.
- Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
- Directed and supervised front-of-house operations, upholding company standards.
Hard & Soft Service Supervisor
Majid Al Futtaim Cinemas
Riyadh, Saudi Arabia
01.2015 - 01.2019
- Ensured smooth operations by coordinating and overseeing daily service activities.
- Achieved customer satisfaction through effective complaint resolution.
- Streamlined processes for improved efficiency in service delivery.
- Promoted teamwork amongst staff members with regular training sessions.
- Trained new employees to ensure adherence to company standards.
- Maintained cleanliness and orderliness of the workplace, promoting a professional environment.
- Improved team performance with consistent feedback and guidance.
- Conducted routine inspections for maintaining high-quality services.
- Facilitated communication between management and staff, fostering a harmonious work environment.
- Developed strategies to enhance overall service quality.
- Implemented safety regulations, ensuring a secure work environment for all employees.
- Managed schedules for optimal staff utilisation during peak hours.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
Sales Man
Al-Shayaa Group
, Saudi Arabia
01.2012 - 01.2015
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Managed a large portfolio of accounts to maintain long-term customer relationships.
- Increased brand visibility with strategic marketing campaigns and tactics.
- Established new client relationships, resulting in expanded business opportunities.
- Achieved targets through effective time management and prioritisation skills.
- Resolved client issues promptly, ensuring high levels of customer retention.
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Handled sensitive customer complaints professionally whilst maintaining a positive company image.
Education
Diploma - Tourism and Hotels
Higher Institute of Tourism and Hotels
Qina / Egypt 09.2006 - 09.2008
Skills
- Leadership and Team Management
- Hard and Soft Services Expertise
- Operational Efficiency and Cost Management
- Customer-Focused Approach
- Collaboration with External Contractors and Vendors
- Adaptability Across Multiple Sectors
- Strong Communication and Bilingual Skills
- Coaching and mentoring
- Negotiation Skills
Languages
Arabic
Native
English
Upper intermediate
References
References available upon request.
Timeline
Hard & Soft Service Supervisor
E&Y
01.2019 - Current
Hard & Soft Service Supervisor
Majid Al Futtaim Cinemas
01.2015 - 01.2019
Sales Man
Al-Shayaa Group
01.2012 - 01.2015
Diploma - Tourism and Hotels
Higher Institute of Tourism and Hotels
09.2006 - 09.2008
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