Alfe Arak
Samal City,Philippines
Summary
Experienced service professional skilled in delivering exceptional guest experiences by managing orders efficiently and maintaining high standards of cleanliness and organization. Proficient in communication, time management, and teamwork to ensure smooth operations and enhanced customer satisfaction. Committed to leveraging strong interpersonal skills and operational expertise to contribute to service excellence and business growth.
Overview
11
11
years of professional experience
Work history
Service Crew
4 Twins
Riyadh City, Saudi Arabia
2024.09 - 2026.09
- Promoted customer satisfaction by delivering excellent service.
- Maintained orderliness of work area, promoting a safe environment.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Assisted in inventory management for efficient stock control.
- Handled cash transactions, maintaining accurate records daily.
Waiter
Discovery samal
Samal City, Philippines
2023.12 - 2024.09
- Managed table settings for optimal dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Waiter
Holiday Ocean View Residence and Resort
Samal City, Philippines
2019.04 - 2023.05
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Relayed feedback from customers to management for continuous improvement.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Cashier
KFC
Davao City, Philippines
2015.09 - 2016.08
- Collaborated closely with store management for daily operations success.
- Resolved customer complaints professionally leading to higher retention rates.
- Used Point of Sale system efficiently, speeding up transactions.
- Processed payments swiftly for improved customer experience.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Coordinated with team members for smooth shift transitions.
Education
Foundation degree - Food and Beverage Services NC2
TESDA
Samal City 08/2017 - 10/2017
Bachelor's degree - Information Technology
MATS COLLEGE OF TECHNOLOGY
Davao City, Philippines 05/2014 - 04/2017
Skills
- Initiative in upselling
- Beverage serving
- Dietary requirement understanding
- Empathy towards customers
- Payment Processing
- Food serving and table setting
Timeline
Service Crew
4 Twins
2024.09 - 2026.09
Waiter
Discovery samal
2023.12 - 2024.09
Waiter
Holiday Ocean View Residence and Resort
2019.04 - 2023.05
Cashier
KFC
2015.09 - 2016.08
Foundation degree - Food and Beverage Services NC2
TESDA
08/2017 - 10/2017
Bachelor's degree - Information Technology
MATS COLLEGE OF TECHNOLOGY
05/2014 - 04/2017