Alhanouf Alrowily
Translator - Data Entry
Turaif
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Debt Collection Specialist
Mohammed Saeed Al-Ghamdi Cement Products Factory
Turaif, Saudi Arabia
11.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Prepared and submitted legal documents to initiate court proceedings.
- Researched billing errors and discrepancies to initiate corrective action.
- Achieved performance goals on consistent basis.
- Processed debtor payments and updated accounts to reflect new balance.
- Documented customer payment interactions and account statuses for future reference.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Office Services
Dalil Organization
Hail, Saudi Arabia
01.2023 - 09.2023
- Monitored stock of office supplies to report shortages to management.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Maintained monthly, weekly and daily reports of transaction.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Maintained and updated office records, both digital and physical.
- Monitored security to help maintain equipment, data and information safety.
English language teaching
Dalil Organization
Hail, Saudi Arabia
09.2021 - 08.2022
- Set up classroom equipment and organized activities.
- Worked collaboratively to support student independence, empowerment and learning.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Proven ability to learn quickly and adapt to new situations.
Education
92.63 - Course System
First Secondary School In Turaif
Turaif 05.2013 - 01.2016
4.49 - English Literature
Aljouf University
Aljouf 05.2017 - 12.2020
Skills
PC Skills
Organizing
Complex Problems Solving
Taking Strong Decisions
Innovative
Project ManageementTranslatorData Entry
Accomplishments
- Collaborated with team of 19 in the development of data intry.
- Resolved product issue through consumer testing.
Additional Information
Customer Service Course
Accounting Course
Secretary Course
Financial Management Course
Project Management Course
Step Test Result: (84%)
Timeline
Office Services
Dalil Organization
01.2023 - 09.2023
Debt Collection Specialist
Mohammed Saeed Al-Ghamdi Cement Products Factory
11.2022 - Current
English language teaching
Dalil Organization
09.2021 - 08.2022
4.49 - English Literature
Aljouf University
05.2017 - 12.2020
92.63 - Course System
First Secondary School In Turaif
05.2013 - 01.2016