Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ali Alalasi

Riyadh,Saudi Arabia

Summary

PROFESSIONAL SUMMARY


Experienced IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

4
4
years of professional experience
21
21
years of post-secondary education

Work History

IT Support Engineer

MGC
Riyadh, Riyadh Region
12.2024 - Current
  • Managed and resolved new support tickets efficiently, ensuring prompt response and resolution for end-users.
  • Created and managed employee email accounts, and handled password resets for staff members.
  • Provided technical support for both hardware and software issues, troubleshooting and resolving various technical problems.
  • Installed and configured essential software applications, ensuring employees had access to necessary tools for their work.
  • Diagnosed and identified hardware and software failures, providing solutions and ensuring minimal downtime.
  • Configured and set up company phones, ensuring proper functionality and integration with the company's communication systems.

System Administrator

Jeem E-learning platform
Jeddah, Jeem E-learning platform
03.2022 - 01.2023
  • Supervised and provided technical support for students, addressing and resolving any technical issues they faced.
  • Proposed upgrade solutions for hardware and software based on students' needs, ensuring optimal performance for their work and courses.
  • Implemented system and software upgrades to enhance the overall speed and efficiency of devices.
  • Maintained application and system logs for troubleshooting purposes and for auditing requirements.

IT Engineer

Arabian Cement Company
Jeddah, Saudi Arabia
01.2021 - 12.2021
  • Administered and maintained network systems, ensuring security, availability, and peak performance.
  • Optimized network performance through traffic analysis and security enhancements.
  • Diagnosed and resolved hardware and software issues to ensure system stability.
  • Installed and configured multi-platform workstations (Linux, Windows, macOS) for seamless compatibility.
  • Customized and upgraded desktop hardware to align with user needs and company standards.

Education

Bachelor of Education - Information Technology

University Of Jeddah
Jeddah, Saudi Arabia
04.2001 - 05.2021

General English

Britannia English School
Manchester UK
04.2024 - 10.2024

Skills

Technical
● Oracle SQL
● Microsoft visio
● Network Problems
● Edraw Max
● Microsoft SQL server
● Microsoft Visual studio
● Microsoft 365
● Recover Hard disk
● Install and configure software on
Windows

Soft

● Leadership

● Team player

● Risk management

● Communication skills

● Problem Solving

● Decision Making

Languages

Arabic
Native
English
Advanced (C1)

Timeline

IT Support Engineer

MGC
12.2024 - Current

General English

Britannia English School
04.2024 - 10.2024

System Administrator

Jeem E-learning platform
03.2022 - 01.2023

IT Engineer

Arabian Cement Company
01.2021 - 12.2021

Bachelor of Education - Information Technology

University Of Jeddah
04.2001 - 05.2021

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Ali Alalasi