I prioritize ongoing learning and skill development in every role I undertake, maintaining a high level of expertise
Ali AL HASHIM
Senior Complaint Management Officer
DAMMAM
Summary
Dedicated and enthusiastic individual with a strong work ethic, excellent organizational abilities, and a drive to contribute positively to any role. Eager to collaborate with a team to achieve collective objectives and support company endeavors.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Complaint Management & MNP Sr. Officer
Etihad Etisalat (Mobily)
DAMMAM
08.2007 - Current
- Collaborated with sales, marketing, and management teams to devise solutions and achieve common goals, specifically in complaint management for enhancing customer satisfaction.
Secretary G.M.
AL- Mutlaq Company
Khobar
01.2003 - 06.2004
- Managed schedules, supported department, responded to emails to streamline communication, oversaw supplies.
Education
Bachelor of Science - HUMAN RESOURCE MANGEMENT
King AbdulAziz University
RABIGH 04.2010 - 04.2014
Diploma - Technical Support
College of Technology
DAMMAM 01.2005 - 04.2006
Natural Science -
Secondary School
Saihat 04.2002 - 04.2003
Skills
Microsoft Office (Expert)
undefinedCertification
CME 1
Interests
Timeline
CME 1
08-2023
Surviving through Time & Stress Management Program
11-2010
Bachelor of Science - HUMAN RESOURCE MANGEMENT
King AbdulAziz University
04.2010 - 04.2014
Information security
02-2010
Breakthrough to Success in Dale Carnegie
05-2008
Complaint Management & MNP Sr. Officer
Etihad Etisalat (Mobily)
08.2007 - Current
Diploma - Technical Support
College of Technology
01.2005 - 04.2006
English language intensive course (EL099) in (Arab Open University
02-2004
English language intensive course (EL098) in (Arab Open University)
04-2003
Secretary G.M.
AL- Mutlaq Company
01.2003 - 06.2004
Natural Science -
Secondary School
04.2002 - 04.2003
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