I prioritize ongoing learning and skill development in every role I undertake, maintaining a high level of expertise
Ali AL HASHIM
Senior Complaint Management Officer
DAMMAM
Summary
Dedicated and enthusiastic individual with a strong work ethic, excellent organizational abilities, and a drive to contribute positively to any role. Eager to collaborate with a team to achieve collective objectives and support company endeavors.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Complaint Management & MNP Sr. Officer
Etihad Etisalat (Mobily)
DAMMAM
08.2007 - Current
- Collaborated with sales, marketing, and management teams to devise solutions and achieve common goals, specifically in complaint management for enhancing customer satisfaction.
Secretary G.M.
AL- Mutlaq Company
Khobar
01.2003 - 06.2004
- Managed schedules, supported department, responded to emails to streamline communication, oversaw supplies.
Education
Bachelor of Science - HUMAN RESOURCE MANGEMENT
King AbdulAziz University
RABIGH 04.2010 - 04.2014
Diploma - Technical Support
College of Technology
DAMMAM 01.2005 - 04.2006
Natural Science -
Secondary School
Saihat 04.2002 - 04.2003
Skills
Microsoft Office (Expert)
Microsoft Office
Effective communicational and analytical skills
Understanding financial concepts and analyzing financial situations
Ability to communicate eloquently and respectfully with various individuals
Coordinating and collaborating with diverse teams to achieve common goals
Motivating teams and guiding them towards shared objectives
Continual personal development, acquiring new knowledge and skills
Complaint resolution
Certification
CME 1
Interests
Timeline
CME 1
08-2023
Surviving through Time & Stress Management Program
11-2010
Bachelor of Science - HUMAN RESOURCE MANGEMENT
King AbdulAziz University
04.2010 - 04.2014
Information security
02-2010
Breakthrough to Success in Dale Carnegie
05-2008
Complaint Management & MNP Sr. Officer
Etihad Etisalat (Mobily)
08.2007 - Current
Diploma - Technical Support
College of Technology
01.2005 - 04.2006
English language intensive course (EL099) in (Arab Open University
02-2004
English language intensive course (EL098) in (Arab Open University)
04-2003
Secretary G.M.
AL- Mutlaq Company
01.2003 - 06.2004
Natural Science -
Secondary School
04.2002 - 04.2003