Almohanad Sorur

Strategic Leadership: Organizational Strategy Development | Cross-Sector Partnerships | Large-Scale Program Management

Data & Analytics: Business Intelligence (Power BI) | Advanced Data Analysis & Visualization | Data-Informed Decision Making

Quality & Operations: Quality Assurance & Control | Business Process Optimization | Efficiency Enhancement Techniques

Management Improvement

• Proposed the data architecture and improved strategic planning for the entire program, establishing cross-sector partnerships and centralized business intelligence frameworks to optimize beneficiary services and financial efficiency for the ministry and government.
• Designed, developed, and maintained complex Power BI dashboards, optimizing data models and DAX queries to translate vast datasets into actionable insights for executive leadership.
• Led comprehensive data cleaning, structuring, and analysis to ensure high data integrity and accuracy for critical monthly reporting and strategic planning.
• Partnered cross-departmentally with the Quality division to integrate quality metrics into performance dashboards, streamlining workflows and automating data refresh processes.

Quality and Performance Specialist

• Architected frameworks to integrate and centralize data across these sectors, establishing an information hub designed to drive continuous improvement, optimize beneficiary services, and maximize the efficiency of every Riyal invested.
• Directed performance evaluation and quality assurance frameworks for the Project Management Office (PMO) and the organizational Call Center, ensuring optimal project execution and service delivery.
• Conducted root-cause analysis on operational workflows to introduce efficiency enhancement techniques, successfully bridging the gap between daily operations and high-level organizational strategy.

Quality Specialist

• Executed robust quality control processes and compliance audits to ensure stringent adherence to organizational standards and project requirements.
• Supported business process optimization initiatives by identifying workflow bottlenecks and recommending data-backed efficiency improvements.
• Analyzed operational data to track key performance indicators (KPIs) and quality metrics, fostering a culture of continuous improvement and informed decision-making.

• Developed and implemented quality management frameworks to enhance service delivery within healthcare settings.
• Analyzed performance metrics to drive continuous improvement initiatives, elevating patient and staff satisfaction.
• Cultivated cross-departmental collaboration to optimize communication and service excellence.
• Resolved complex customer inquiries, ensuring timely follow-up and adherence to quality standards.
• Leveraged data analytics and business intelligence tools to inform strategic decision-making.

• Transitioned into a commercial role, applying analytical expertise to develop and implement innovative sales strategies, enhancing market penetration for advanced diagnostic solutions.
• Conducted market research and data analysis to predict sales trends, informing product development and improving market outcomes.
• Established a consumer database, enabling targeted marketing campaigns and strengthening client relationships.
• Devised streamlined contractual frameworks, improving operational efficiency and expediting business processes.
• Collaborated with cross-functional teams to enhance service delivery and stakeholder satisfaction.

• Developed and implemented quality management frameworks to enhance healthcare service delivery.
• Analyzed performance metrics to drive continuous improvement and elevate satisfaction for patients and staff.
• Cultivated cross-departmental collaboration to optimize communication and service excellence.
• Resolved complex customer inquiries, ensuring adherence to quality standards and timely follow-up.
• Leveraged data analytics and business intelligence tools to inform strategic decision-making.